Bentley Hotel, New York City, Complaint

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Rank

155th

Out of 676

Bentley Hotel	Average Price: $290 Check Rates

Hotel Class:

500 East 62nd Street

New York City, 10021 View map

3-Star Hotel Rank: 51 of 154
Average review rating: 3.71

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (83) , Travelocity (5) , TripAdvisor (631) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 49 comments.

The following words were used in comments with Complaint:
charged (3) clean (2) complaints (51) desk (5) hotel (10) management (3) never (2) new (2) night (3) not (7) reasonable (3) reception (2) reviews (2) room (11) service (2) shower (2) slow (2) small (3) smoke (2) staff (3)

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1. When I registered a complaint with management afterwards they completely ignored my emails.

"Unprecedented incompetence " Read full review on TripAdvisor 5/2/2012 Vote

2. the lift in the hotel was a bit slow but apart from that we had no complaints the cleaners cleaned our room every day with clean towels everyday.

"WOW, what an amazing veiw " Read full review on TripAdvisor 3/21/2012 Vote

3. After my boyfriend called and made complaints to the front desk they made sure to come correct their mistakes immediately.

"SMALL ROOM...WALL TO WALL " Read full review on TripAdvisor 2/23/2012 Vote

4. If I had one complaint the sheets smelled overly of bleach which took a little bit of getting used to when first climbing into bed.

"Impressed " Read full review on TripAdvisor 1/19/2012 Vote

5. No complaints here.

"Classy, Modern Hotel on the Upper East Side " Read full review on TripAdvisor 1/19/2012 Vote

6. The front desk night manager took charge of my complaint and went through the motions of trying to locate the package but to no avail.

"A Dishonest Hotel: Don't Trust Them With Your Packages " Read full review on TripAdvisor 1/18/2012 Vote

7. Just stayed two nights and the Bentley and have no complaints.

"A nice stay " Read full review on TripAdvisor 10/19/2011 Vote

8. The front desk is run by idiots and they did nothing in response to the complaint of no air conditioning.

"nice size clean room no service and no a/c " Read full review on TripAdvisor 7/27/2011 Vote

9. Our room was quite ok - no frills and no disappointments, only complaint was the AC that was a bit noisy.

"clean and ordinary " Read full review on TripAdvisor 7/25/2011 Vote

10. One minor complaint: no ice machines or fridge to put your leftovers in.

"Nice hotel for the price if you don't mind walking " Read full review on TripAdvisor 6/20/2011 Vote