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Rank
155th
Out of 676

Bentley Hotel

Average Price: $290  
 
Hotel Class:
500 East 62nd Street
New York City, 10021 View map  
3-Star Hotel Rank: 51 of 154
Average review rating: 3.71
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (83) , Travelocity (5) , TripAdvisor (631) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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Broken
Appears in 19 comments. 
The following words were used in comments with Broken:
bathroom (4)   bed (4)   clean (3)   elevator (3)   floor (4)   heater (4)   liked (3)   night (3)   not (9)   personable (3)   return (2)   room (14)   shower (8)   sleep (2)   snacks (2)   staff (4)   temperature (2)   toilets (2)   towel (2)   water (2)    
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1. Lamps in room are broken,furniture is all scrached near the bed and not all rooms have bedside clocks(room 207).
"My candid review of this hotel...very poor!!! " Read full review on TripAdvisor   4/19/2012 Vote      
2. We stayed 3 mights and called maintenance 6 times for issues, then of the three elevators one was broken and it a long wait the elevators were old or something not high speed by any means.
"Holiday Stay " Read full review on TripAdvisor   1/4/2012 Vote      
3. 3- broken towel racks, shower rods in the rooms.
"So, so disappointed! " Read full review on TripAdvisor   9/10/2011 Vote      
4. Our mini bar was broken.
"Never Again " Read full review on TripAdvisor   5/3/2011 Vote      
5. And there was no way to adjust the room temperature - the heater was broken.
"Comfortable and upscale, but they don't pay attention to details " Read full review on TripAdvisor   2/7/2011 Vote      
6. And there was no way to adjust the room temperature - the heater was broken.
"Comfortable and upscale, but they don't pay attention to details " Read full review on TripAdvisor   2/7/2011 Vote      
7. also the elevator did not work on our floor we would have to ride the evevator to the top before it would go back to the lobby because the down button was broken.
"NOT WORTH IT " Read full review on TripAdvisor   4/12/2010 Vote      
8. Hotel staff was less than helpful, we had a leaky faucett and broken/sticky door the entire time.
"Bare bones and away from everything - pass this one " Read full review on Expedia   8/25/2009 Vote      
9. - Close to where New Yorkers lived, the location was surrounded by residential buildings so you don't feel like living in a tourist zone- Modern furnishing, clean bedsheets, clean bathroom- Great solid and comfy queen sized bed - Large windows (though curtains need to come down at night otherwise people living in the opposite facing apartment can see you but it is a fair distant apart) there were views of the bridge in the far left window from my level - think it was the 6th floor but nothing really to rave aboutDISLIKE:- No luggage assistant when I arrived, had to manage with heavy backpack and maneuvering through the door myself - Staff appeared more alive with other front desk staff than me checking in- The heater did not work well to heat up the room and there wasn't additional blankets to use so you do wake up in the night feeling a bit cold- The ipod dock did not work- The bathroom set up appeared to resemble a disabled person bathroom - the toilet had a very high seat and no lid, there was a chair in the shower, the basin had large handles to turn tap on and off, there was no where to put your tooth brush or toiletry bag or hang up clothes while you shower (remember no toilet seat) - there was a towel rack but water from the shower head could reach the rack, the shower curtain hooks also kept falling off when you move it to get in and out of the shower- Water from the tap was either super hot or cold, there was not way to adjust it to 'warm' which reduced my shower time - You must pay for the internet, pay tv channels and snacks even if you move them from the box - apparently they have some sensor system that if you move an item for more than 30 seconds it gets charged to your room - I didn't test it out fearing I would be charged- No space in the mini bar for personal snacks it also had some special sensor system if items were removed - No kettle for making tea or cups to do so - Great sleep but woken up at 6am by the sound of police whistles directing morning traffic and attempted to get back to sleep but noise continues until 10am - Noisy / loud talking guest next door but this is obviously case by caseMOST UNHAPPY ABOUT:Arriving back after a long day to find that the cleaner had not closed my door properly after cleaning / or room had been broken into (not sure really) since I don't trust anyone and lock up all my personal belongings when I go out to minimize my chance of having anything stolen.
"A great hotel room to show off to friends but definitely not a home away from home place to stay for more than one night. " Read full review on TripAdvisor   2/28/2009 Vote      
10. Then there were the little things like our faucet handle in the bathroom being broken, the fact that all of the outlets in our room would come out of the wall if you tried to plug anything in them and if you did try to plug anything in them.
"disappointing " Read full review on TripAdvisor   6/19/2008 Vote      
   
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