Hotel Metro, New York City, Unhelpful

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OpinionWell
Rank

18th

Out of 676

Hotel Metro	Average Price: $352 Check Rates

Hotel Class:

45 West 35th Street

New York City, 10001 View map

3-Star Hotel Rank: 8 of 154
Average review rating: 4.13

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (44) , MyTravelGuide (2) , Travelocity (29) , TripAdvisor (1206) , YahooTravel (20)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (14) annoy (10) arrogant (5) avoid (12) awful (6) bad (50) bed bugs (6) big deal (8) complain (33) complaint (32) cramped (10) dated (11) difficult (12) dirty (7) disappoint (63) disturbing (14) downside (17) expensive (59) fussy (7) hard (46) hardly (17) hassle (5) horrible (6) issue (35) lack (17) loud (39) mistake (7) negative (19) noise (177) noisy (90) overpriced (6) poor (30) pricey (12) problem (112) rock (14) rude (33) shabby (6) shame (8) shock (8) slow (27) smell (10) smoker (7) terrible (12) tiny (29) too small (8) uncomfortable (8) unfortunate (16) unhelpful (14) worst (6) wrong (12)

Unhelpful

Appears in 16 comments.

The following words were used in comments with Unhelpful:
desk (2) extremely (2) hotel (8) nice (2) not (2) reception (5) room (5) rude (5) small (2) staff (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We had a meal in the Metro Grill, which was not very good, while waiting and then only discovered from the unhelpful staff on reception that there was a room free by asking repeatedly despite our being sat in reception.

"Unexceptional " Read full review on TripAdvisor 11/25/2011 Vote

2. The lady on reception was so unhelpful, when I first enquired about the room to be refunded they simply dismissed this idea and said that there was nothing they could do as it was booked through a third party.

Read full review 8/12/2011 Vote

3. Staff generally in the hotel were unhelpful, even my NYC standards (excepting the door staff).

"Good location but... " Read full review on TripAdvisor 2/27/2011 Vote

4. We could not change our room as the hotel was full and we found the staff to be very unhelpful on the front desk.

"NOISY HOTEL - CONSTRUCTION AT REAR " Read full review on TripAdvisor 2/17/2011 Vote

5. The manager is very unhelpful and I suspect dishonest.

"Service of a Hostel " Read full review on TripAdvisor 1/14/2011 Vote

6. Very unhelpful hotel staff.

"theives!! " Read full review on TripAdvisor 1/2/2011 Vote

7. Theres one thing that lets this lovely central hotel down and unfortunately its the staff or 90% of them very rude and unhelpful, only one receptionist was really nice and 1 doorman who was nice.

"Fantastic Location! " Read full review on TripAdvisor 1/2/2011 Vote

8. Ive seen here that a few people have commented on the staff, saying they were unhelpful.

"Hotel Metro... No Complaints! " Read full review on TripAdvisor 12/7/2010 Vote

9. Although the hotel by and large were accomodating, one member of staff was very difficult and unhelpful during this experience.

"Great location, good hotel " Read full review on TripAdvisor 5/14/2009 Vote

10. Some people think New Yorkers are unfriendly, rude, unhelpful, etc.

"Impressed! " Read full review on TripAdvisor 4/21/2009 Vote