Hotel Metro, New York City, Complain

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Rank

18th

Out of 676

Hotel Metro	Average Price: $352 Check Rates

Hotel Class:

45 West 35th Street

New York City, 10001 View map

3-Star Hotel Rank: 8 of 154
Average review rating: 4.13

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (44) , MyTravelGuide (2) , Travelocity (29) , TripAdvisor (1206) , YahooTravel (20)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (14) annoy (10) arrogant (5) avoid (12) awful (6) bad (50) bed bugs (6) big deal (8) complain (33) complaint (32) cramped (10) dated (11) difficult (12) dirty (7) disappoint (63) disturbing (14) downside (17) expensive (59) fussy (7) hard (46) hardly (17) hassle (5) horrible (6) issue (35) lack (17) loud (39) mistake (7) negative (19) noise (177) noisy (90) overpriced (6) poor (30) pricey (12) problem (112) rock (14) rude (33) shabby (6) shame (8) shock (8) slow (27) smell (10) smoker (7) terrible (12) tiny (29) too small (8) uncomfortable (8) unfortunate (16) unhelpful (14) worst (6) wrong (12)

Complain

Appears in 35 comments.

The following words were used in comments with Complain:
breakfast (5) desk (3) free (3) friendly (3) hotel (14) management (4) new (3) noisy (3) not (15) personable (2) pillow (2) poor (2) price (2) problem (2) reception (2) reviews (2) room (5) service (2) sleep (2) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. And why are people complaining about having to clean up after themselves.

"Fantastic hotel, great location " Read full review on TripAdvisor 4/30/2012 Vote

2. One of my friends did complain about the noisy fan which kept her awake.

"Major issues with front desk staff " Read full review on TripAdvisor 4/3/2012 Vote

3. Within 5 min, he brought me a new key and I called my friend to complain--of which I think he heard me because 5 min later the bartender called and offerd to bring me up a glass of red wine free of charge.

"Strange hotel...and here's why! " Read full review on TripAdvisor 3/30/2012 Vote

4. The only thing, we maybe can complain about, are the soft pillows, so maybe a pillow menu would be nice.

"Very friendly staff and excellent rooms " Read full review on TripAdvisor 2/27/2012 Vote

5. We had absolutely no issue with noise as some others have complained about and enjoyed our room.

"Friendly Service & Good Value " Read full review on TripAdvisor 1/19/2012 Vote

6. Am not one to complain and have written several positive reviews but would not recommend this hotel.

"Would not return " Read full review on TripAdvisor 10/10/2011 Vote

7. complained and told to come back in the morning, staff not interested.

"Great location, but disappointing stay " Read full review on TripAdvisor 9/27/2011 Vote

8. But as its free-can't really complain.

"Great Value! " Read full review on TripAdvisor 7/1/2011 Vote

9. Although the breakfast was basic, it was more than adequte to set you up for the day, and being free, can't be complained about.

"The Metro made our holiday " Read full review on TripAdvisor 4/16/2011 Vote

10. We have delayed writing this review as we have complained to our tour operator but like the hotel staff, we have been fobbed off with poor excuses.

"NOISY HOTEL - CONSTRUCTION AT REAR " Read full review on TripAdvisor 2/17/2011 Vote