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EPIC Hotel - a Kimpton Hotel

Average Price: $309  
Hotel Class:
270 Biscayne Boulevard Way
Miami, 33131 View map  
4-Star Hotel Rank: 1 of 58
Average review rating: 4.75
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (41) , Travelocity (5) , TripAdvisor (767)
SAFE TO BOOK ? (2/5 issues found)
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Appears in 5 comments. 
The following words were used in comments with Unpleasant:
dishes (2)   experience (2)   order (2)   service (4)   table (2)    
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1. I am still trying to figure things out with my lawyer, this has been one of my most unpleasant experiences at a 'five star' hotel.
"Appaled " Read full review on TripAdvisor   4/10/2012 Vote      
2. While from an operational efficiency standpoint I can understand why that was so, but it was really unpleasant to see dirty dishes sitting in the hallway for half the day.
Read full review on TripAdvisor   5/16/2011 Vote      
3. But Olga, who served us room service on various occasions, was great and made an unpleasant situation bearable.
"Elegant but the room service and valet needs improvement " Read full review on TripAdvisor   5/8/2010 Vote      
4. I stayed for 5 nights on business and had a very unpleasant experience.
"a nasty experience " Read full review on TripAdvisor   12/14/2009 Vote      
5. Worth to mention is that service was poor to average for us, but we noticed that the 3 tables closest to us had problems with their orders and seemed very unpleased (a family of 4 was looking very unhappy with the food/service, another table of two were sending dishes back for getting something they hadn't ordered, and some others were muttering about the sluggish service as well).
"Very nice hotel, annoying staff " Read full review on TripAdvisor   4/14/2009 Vote      
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