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EPIC Hotel - a Kimpton Hotel

Average Price: $309  
 
Hotel Class:
270 Biscayne Boulevard Way
Miami, 33131 View map  
4-Star Hotel Rank: 1 of 58
Average review rating: 4.75
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (41) , Travelocity (5) , TripAdvisor (767)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Poor
Appears in 18 comments. 
The following words were used in comments with Poor:
beach (2)   better (2)   breakfast (2)   customer (3)   experience (2)   food (2)   guest (2)   hotel (7)   location (2)   order (3)   problem (3)   rating (3)   reluctant (2)   reviews (3)   ridiculous (2)   room (7)   service (14)   slow (2)   table (2)   valet (3)    
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1. When I commented to front desk at the end of my stay about the poor valet service I'd had, the lady just smiled at me and said 'there are always problems with valet services'.
"Beautiful hotel, disappointing service " Read full review on TripAdvisor   1/1/2012 Vote      
2. Views are great- Rooms were equipped with most modern amenities- Pool was lovelyOn the poor side- Room walls are very thin, and you can hear the neighbouring rooms- Getting the car from valet was a long process.
"Enjoyable stay " Read full review on TripAdvisor   10/25/2011 Vote      
3. Appearance is nice but service is poor.
"Deceptive and we won't be back for sure! " Read full review on TripAdvisor   8/3/2011 Vote      
4. The breakfast was poor compared to European Hotels (they only offered fruits, cornflakes, toast and cruassants, coffee and juice) but at an additional cost you could order eggs, ommelettes and bacon.
"An amazing hotel in a beutiful city! " Read full review on TripAdvisor   8/1/2011 Vote      
5. 2 reviews ahd given me a little doubt: one regarding the 'poor' breakfast (choice, quantity and service).
"All that we expected....and more " Read full review on TripAdvisor   6/28/2011 Vote      
6. I learnt that Zuma is only leasing space from the hotel, but as far as a guest is concerned, the restaurant belongs to the hotel and part of the experience and a poor one at that.
"Great location, friendly staff but extremely overpriced restaurants. " Read full review on TripAdvisor   5/23/2011 Vote      
7. The restaurants in the hotel, and I expect hotels at this $200+ price range to have great restaurants, are poor.
"Great location, friendly staff but extremely overpriced restaurants. " Read full review on TripAdvisor   5/23/2011 Vote      
8. What distinguishes excellent customer service from poor customer service is correcting the problem and following up with the guest.
"GREAT CUSTOMER SERVICE -- Five Stars despite minor hiccup " Read full review on TripAdvisor   5/7/2011 Vote      
9. The reason for the different star ratings between the InterContinental and the Epic is poor customer service at the InterContinental.
"GREAT CUSTOMER SERVICE -- Five Stars despite minor hiccup " Read full review on TripAdvisor   5/7/2011 Vote      
10. Its very poor value and below expectation.
"Amazing rooms but poor & overpriced food " Read full review on TripAdvisor   4/11/2011 Vote      
   
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