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EPIC Hotel - a Kimpton Hotel

Average Price: $309  
 
Hotel Class:
270 Biscayne Boulevard Way
Miami, 33131 View map  
4-Star Hotel Rank: 1 of 58
Average review rating: 4.75
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (41) , Travelocity (5) , TripAdvisor (767)
SAFE TO BOOK ? (2/5 issues found)
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Complaint
Appears in 34 comments. 
The following words were used in comments with Complaint:
charged (3)   complaints (34)   complimentary (3)   conference (2)   excellent (2)   great (5)   hotel (8)   night (3)   not (9)   offers (3)   park (3)   room (15)   selection (2)   service (2)   spacious (2)   staff (3)   standard (2)   useful (2)   view (3)   water (2)    
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1. The hotel changed our room to the City side and dealt with our complaint professionaly, so again top marks, but with jet lag and our body clock out of sync, we just wanted simple pease and quiet.
"Almost! " Read full review on TripAdvisor   4/9/2012 Vote      
2. Absolutely no complaints.
"EPIC hotel - how EPIC " Read full review on TripAdvisor   3/16/2012 Vote      
3. Cons:My only real complaint is parking, which was a nightmare.
"Worth the money " Read full review on TripAdvisor   3/14/2012 Vote      
4. My only small complaints have to do with the fact that I had to remind several times before my Kimpton membership was acknowledged and that one or two of the front desk staff could have been a little bit friendlier (a smile would have done all the difference).
"Excellent, but on the expensive side " Read full review on TripAdvisor   3/12/2012 Vote      
5. Where the hotel gets marked down is the management of the venue facilities: The conference room was way too cold for 2 of the 3 conference days despite of multiple complaints.
"Stylish and well located " Read full review on TripAdvisor   2/11/2012 Vote      
6. My only complaint would be that the bed sheets were not soft enough.
"Beautiful " Read full review on TripAdvisor   2/7/2012 Vote      
7. Our only other complaint was that it is very, very pet friendly.
"excellence with a family feel " Read full review on TripAdvisor   1/21/2012 Vote      
8. We did have a complaint.
"excellence with a family feel " Read full review on TripAdvisor   1/21/2012 Vote      
9. beach)Rooms was big and spacious and service was great, we had one failure during our stay ( 7 nights) roomservice was relatively quick and 3 of us ordered Burgers with fries but my wife ordered a pasta, the Pasta was dry and really not up to standard, we called down and made a compalint and they changed it emidienly, however i decided to go down and talk to teh chef in charge not to make a heavy complaint more just to point out that it was not up the standard of this great hotel to serve a dry pasta.
"The staff deserve 6 stars " Read full review on TripAdvisor   1/11/2012 Vote      
10. The room was clean and sizable- no complaints.
"Epic- a good stay but a few issues " Read full review on TripAdvisor   1/8/2012 Vote      
   
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