EPIC Hotel - a Kimpton Hotel, Miami, Broken

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Rank

1st

Out of 468

EPIC Hotel - a Kimpton Hotel	Average Price: $309 Check Rates

Hotel Class:

270 Biscayne Boulevard Way

Miami, 33131 View map

4-Star Hotel Rank: 1 of 58
Average review rating: 4.75

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (41) , Travelocity (5) , TripAdvisor (767)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (8) avoid (8) awful (4) awkward (4) bad (43) broken (10) chipped (5) complain (21) complaint (19) delay (8) difficult (11) dirty (6) disappoint (76) downside (17) expensive (40) flaws (4) frustrated (7) hard (34) hassle (5) hate (5) inconvenient (7) irritate (5) issue (29) lack (9) loud (11) mess (11) mistake (9) negative (37) noise (52) noisy (24) overpriced (12) poor (17) poorly (5) pretentious (6) pricey (14) problem (62) ridiculous (6) rock (7) rude (7) sad (6) sadly (5) slow (21) smell (8) terrible (7) tiny (9) uncomfortable (4) unfortunate (27) unpleasant (5) worst (15) wrong (18)

Broken

Appears in 9 comments.

The following words were used in comments with Broken:
desk (3) floor (3) fridge (2) hotel (3) ice (7) not (3) room (4) service (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The shower controls were broken, I reported it to the front desk and no action was taken.

"Terrible service! " Read full review on TripAdvisor 2/20/2012 Vote

2. As well as this, I also reported two broken lights in the room which weren't fixed during the stay.

"Beautiful hotel, disappointing service " Read full review on TripAdvisor 1/1/2012 Vote

3. We stayed at the Epic hotel for two nights mid week and left on Friday morning, The hotel was nice, the bed was uncomfortable and not level (I think the box spring was broken upon arrival but was my fault for not calling the front desk to switch).

"Not sold on service or comfort " Read full review on TripAdvisor 11/9/2011 Vote

4. But the most unacceptable thing is that I discovered in our room pieces of broken glasses which could have hurt us.

"Deceptive and we won't be back for sure! " Read full review on TripAdvisor 8/3/2011 Vote

5. The only problem we encountered was the fact that our fridge was broken, however once we reported it we were given drinks on the house and a new fridge was brought up by the engineer the following morning.

"The best hotel I have ever stayed in " Read full review on TripAdvisor 5/19/2010 Vote

6. Service wasn't good, package was recognized, printer broken in business center, early room service to wrong room.

"Not Worth the Price " Read full review on TripAdvisor 4/14/2010 Vote

7. This time however, I ran into one of the hotel employees in the hallway who saw me standing with my broken (the handle was broken) ice bucket by the elevator.

"A bit of a let-down " Read full review on TripAdvisor 2/23/2010 Vote

8. Again I made an ice run, but was foiled by the same broken ice maker.

"A bit of a let-down " Read full review on TripAdvisor 2/23/2010 Vote

9. I called the front desk to let them know that the ice maker was broken, but didn't get a call back to let me know that it was fixed and the woman on the line didn't even offer to have some ice brought up Since your key gets you to your floor but not others, you can't exactly use it to go to another floor to rustle up some ice so I basically resorted to stalking another guest to another floor with a working ice maker.

"A bit of a let-down " Read full review on TripAdvisor 2/23/2010 Vote