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Rank
15th
Out of 165

Royal Hawaiian

Average Price: $377  
 
Hotel Class:
2259 Kalakaua Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 6 of 17
Average review rating: 4.53
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (9) , Travelocity (4) , TripAdvisor (581) , YahooTravel (67)
SAFE TO BOOK ? (2/5 issues found)
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Sadly
Appears in 20 comments. 
The following words were used in comments with Sadly:
beach (4)   breakfast (3)   disappoint (5)   experience (2)   guest (3)   hotel (8)   management (3)   much (3)   never (3)   not (6)   pretty (3)   price (2)   reviews (2)   room (5)   sad (20)   shared (2)   spent (2)   staff (2)   trip (2)   well (2)    
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1. We borrowed 2 RH umbrellas one night, and our child looked so sad to give them back that the staff insisted she keep them.
"Wonderful atmosphere, unique hotel, aloha spirit " Read full review on TripAdvisor   4/30/2012 Vote      
2. Then at breakfast he recieves continental breakfast and what has happened at the four other Starwood hotels is that if you decide to order off the menu - points are either added to your account or there is a price cut- but again it's s big aloha but NO from this Starwood management - As my partner says its lot the cost as much as it is a complete departure from the yes yes yes / the brand was built on and a standard that is very well in place at other locations- all it takes is one bad apple as they say well Royal management ALOHA also means GOODBYE-I M not even going to go on to the fact that this has all been going on sandwiched between outrigger hotel construction and a beach basically shut down because of beach refurbishment / yes a week that should have been spent making sure guests were treated even more sensitively because of these inconveniences is a lost opportunity by this property- Ok good points are THE STAFF they all do an outstanding job fielding complaints by hotel guests - of you think we are alone trust me we are not- I suppose the management considers this weeks guests expendable in the scheme of things - Pretty hotel - pretty awful Planning and execution by the property-If you read my other reviews I try and be fair - I am not angry just really sad that a week that my partner had wanted to share and wow me/us with has been a major dissappintment/Ps I am Writting this on my iPhone on a beach at a Wyndham property sorry for the typos - Aloha .
"What a way to ruin a hotel brand- " Read full review on TripAdvisor   4/23/2012 Vote      
3. My partner who is a platinum member of the starwood program had been spoiling me with trips to Westin St John - vieques island / and twice to the laguna la mar in cancun/ all since dec 2011/ I am fortunate indeed and enjoy how much he enjoys each property/ our trip which we are mid way through currently has been a major disappointment for him-He had looked forward to sharing the Royal Hawaiin above all others - sadly the experience has left him questioning.
"What a way to ruin a hotel brand- " Read full review on TripAdvisor   4/23/2012 Vote      
4. sadly when staying at a higher end hotel I don't expect the first answer for simple requests like a late checkout or cereal for the kiddo at the never changing breakfast buffet to be NO.
"Luxury in the name - not in service " Read full review on TripAdvisor   2/12/2012 Vote      
5. We sadly never got our banana bread and did have to ask to have our room cleaned one late afternoon.
"We will remember it for a long time! " Read full review on TripAdvisor   7/28/2011 Vote      
6. I do not write this information with joy, I am sad to see the service of the Hotel in such poor shape.
"Royal ?? " Read full review on TripAdvisor   7/27/2011 Vote      
7. I think we ate there 5 times over 6 days vs 2 sad and sorry meals at the Royal Hawaiian.
"This Is A GREAT Hotel, #2 In The Area IMHO " Read full review on TripAdvisor   12/5/2010 Vote      
8. sadly, the young man who checked us in had unfortunately 'checked out' himself for the day.
"RHH -- a Heavenly Oasis on Waikiki " Read full review on TripAdvisor   9/29/2010 Vote      
9. There are ways to communicate bad news that will not offend, but sadly, the RH hasn't figured out how to do this yet.
"Not what it is cracked up to be, a genuine disappointment " Read full review on TripAdvisor   7/29/2010 Vote      
10. I was promised by the Delta Vacations rep that I would be upgraded if available, but sadly never was.
"Huge disappointment " Read full review on TripAdvisor   6/26/2010 Vote      
   
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