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OpinionWell
Rank
15th
Out of 165

Royal Hawaiian

Average Price: $377  
 
Hotel Class:
2259 Kalakaua Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 6 of 17
Average review rating: 4.53
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (9) , Travelocity (4) , TripAdvisor (581) , YahooTravel (67)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Inconvenient
Appears in 7 comments. 
The following words were used in comments with Inconvenient:
beach (3)   breakfast (2)   guest (5)   hotel (4)   management (3)   much (2)   not (3)   pretty (2)   room (2)   spent (2)   staff (3)   well (2)    
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1. Then at breakfast he recieves continental breakfast and what has happened at the four other Starwood hotels is that if you decide to order off the menu - points are either added to your account or there is a price cut- but again it's s big aloha but NO from this Starwood management - As my partner says its lot the cost as much as it is a complete departure from the yes yes yes / the brand was built on and a standard that is very well in place at other locations- all it takes is one bad apple as they say well Royal management ALOHA also means GOODBYE-I M not even going to go on to the fact that this has all been going on sandwiched between outrigger hotel construction and a beach basically shut down because of beach refurbishment / yes a week that should have been spent making sure guests were treated even more sensitively because of these inconveniences is a lost opportunity by this property- Ok good points are THE STAFF they all do an outstanding job fielding complaints by hotel guests - of you think we are alone trust me we are not- I suppose the management considers this weeks guests expendable in the scheme of things - Pretty hotel - pretty awful Planning and execution by the property-If you read my other reviews I try and be fair - I am not angry just really sad that a week that my partner had wanted to share and wow me/us with has been a major dissappintment/Ps I am Writting this on my iPhone on a beach at a Wyndham property sorry for the typos - Aloha .
"What a way to ruin a hotel brand- " Read full review on TripAdvisor   4/23/2012 Vote      
2. At no time did he apologize for the inconvenience or alleviate the situation.
"The Royal Hawaiian not as royal as we imagined... " Read full review on TripAdvisor   3/9/2012 Vote      
3. inconvenient to open if you've got your hands full.
"Not worth the effort. " Read full review on TripAdvisor   10/3/2011 Vote      
4. Guest inconvenience.
"Some disappointments in an otherwise nice stay " Read full review on TripAdvisor   9/7/2011 Vote      
5. Moving rooms was inconvenient and we spent one night in an alternative suite in the tower which had problems- TV, safe and aircon didn't work however staff were quick to arrange a further move.
"Loved it- would go back tomorrow if we could! " Read full review on TripAdvisor   8/27/2011 Vote      
6. Nothing was too much to ask, nothing was an inconvenience and everything was met with a smile and a warm 'Aloha' from valet to check-in to guest relations.
"Pink is the new AWESOME!! " Read full review on YahooTravel   3/21/2009 Vote      
7. The staff upgraded our room and gave us complimentary drinks and food at the different bars/restaurants in exchange for each inconvenience.
"Royal Hawaiian Hotel - ***** " Read full review on YahooTravel   10/8/2004 Vote      
   
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