Royal Hawaiian, Honolulu, Mistake

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OpinionWell
Rank

15th

Out of 165

Royal Hawaiian	Average Price: $377 Check Rates

Hotel Class:

2259 Kalakaua Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 6 of 17
Average review rating: 4.53

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (44) , MyTravelGuide (9) , Travelocity (4) , TripAdvisor (581) , YahooTravel (67)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (9) annoy (20) avoid (7) awful (8) bad (49) big deal (11) broken (6) complain (33) complaint (24) cramped (7) dated (10) difficult (18) dirty (15) disappoint (93) disturbing (7) downside (12) expensive (77) frustrated (11) hard (34) hardly (8) horrible (12) inconvenient (6) irritate (7) issue (61) lack (19) loud (22) mistake (8) mold (6) negative (22) noise (51) noisy (16) overpriced (15) poor (22) pricey (27) problem (69) ridiculous (12) robbed (11) rock (16) rude (17) sad (12) sadly (8) shock (10) slow (23) smell (28) terrible (15) tiny (41) too small (8) unfortunate (30) worst (9) wrong (17)

Mistake

Appears in 8 comments.

The following words were used in comments with Mistake:
beach (2) big (2) chair (2) night (2) not (3) room (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The first NO was that the beach chairs that have always been an incentive to stay here are now $40 A DAY - that started april 1 2012 - so on top of top of room rates that go from 350 /650 a night you have to pay to use thier previously included beach chairs- when we questioned it we were told 'all hotels ' are doing it- Big mistake .

"What a way to ruin a hotel brand- " Read full review on TripAdvisor 4/23/2012 Vote

2. Please don't make the same mistake.

"Great classic hotel in a phenomenal location - caution on parking " Read full review on TripAdvisor 4/1/2012 Vote

3. she didn't apologize for their mistake at all.

"Horrible Customer Service @ Front Desk " Read full review on TripAdvisor 2/6/2012 Vote

4. I understand that mistakes sometimes happen and things don't always go smoothly, but failing basics such as housekeeping multiple times makes me want to consider a different property for our next stay.

"Some disappointments in an otherwise nice stay " Read full review on TripAdvisor 9/7/2011 Vote

5. We 'upgraded' to the Royal and what a mistake this is.

"Terrible Service, Small Rooms " Read full review on TripAdvisor 8/8/2011 Vote

6. Everyone says it's too commercial and not as restful as the other islands; however, my mistake was not spending more time here.

"Fun in the Sun! " Read full review on TripAdvisor 7/29/2011 Vote

7. My wife and I stayed at The Royal Hawaiian for 6 nights in June 2010, we were originally booked into Tower Oceanfront rooms, big mistake, the Tower building is in huge need of renovation and I am sure this will happen soon, but until this happens I highly recommend that you only book rooms in the Historic Wing, ie Garden View, Royal Grove or Royal Ocean rooms.

"Great Hotel, Great Rooms in the Historic Wing ! " Read full review on TripAdvisor 6/6/2010 Vote

8. And when I complained about it being their mistake for not telling us at check-in about their breakfast voucher system (which works from a different menu), they just said sorry but refused a refund.

"Nice hotel - but way too expensive for what you get, service disappointing " Read full review on TripAdvisor 8/12/2009 Vote