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OpinionWell
Rank
15th
Out of 165

Royal Hawaiian

Average Price: $377  
 
Hotel Class:
2259 Kalakaua Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 6 of 17
Average review rating: 4.53
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (9) , Travelocity (4) , TripAdvisor (581) , YahooTravel (67)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 21 comments. 
The following words were used in comments with Rude:
$ (2)   bathroom (2)   beach (4)   chair (2)   desk (3)   extremely (3)   floor (2)   hotel (6)   liked (2)   need (2)   night (2)   not (4)   old (2)   pool (3)   service (2)   smoke (2)   staff (5)   umbrella (2)    
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1. She was just plain rude and not what I was used to when staying in true classy hotels like The St Regis Bali, The Mandarin Hong Kong.
"Royal only in name " Read full review on TripAdvisor   4/16/2012 Vote      
2. When I called the front desk the (rude) lady (with attitude) told me I couldn't smoke on the balcony on the 11 floor because it was a non smoking floor.
"Royal only in name " Read full review on TripAdvisor   4/16/2012 Vote      
3. You are EASILY looking at over $500-550/night and for what? Someone to be rude and downright nasty? No thank you, we'd rather stayat Motel 6.
"The Royal Hawaiian not as royal as we imagined... " Read full review on TripAdvisor   3/9/2012 Vote      
4. Some of the housekeepers were rude, they gossip about guests, they need coaching by management.
"Way overpriced " Read full review on TripAdvisor   1/31/2012 Vote      
5. Some bordered on rude.
"Excellent for family vacation with college aged kids " Read full review on TripAdvisor   8/7/2011 Vote      
6. I wouldn't say the staff is out and out rude but they just don't go out of their way for you.
"Not quite what I thought " Read full review on TripAdvisor   7/25/2011 Vote      
7. Observed a situation one day: a woman looking for 8 chairs together was so rude when she had to have them together but not all in a row.
"Wonderful Hotel and first-rate staff! " Read full review on TripAdvisor   6/25/2011 Vote      
8. We really wanted to take surfing lessons but they were so rude we went to the hotel next door and they where warm, friendly, respectful and very fun.
"Truly paradise...!! " Read full review on TripAdvisor   6/10/2011 Vote      
9. When asked (on 2 different days) why the umbrellas need to be taken so early since the sun is still out at 5 - the same rude response was given.
"Great Location in Waikiki " Read full review on TripAdvisor   2/25/2011 Vote      
10. - being central to the bulk of attractions on the main strip - beaches, parks, shopping, restaurants, zoo etc (all within a 15 minute walking distance)- direct access to the trolley to be able to sight see and shopRory - at the front desk is an absolute gem and will go way out of his way to assist in any way he can =) What we didn't like:- very thin walls - you can hear the alarm clocks go off in the room beside you - the very small bathrooms that don't allow you to open the door completely because the towel rack is immediately behind the door and doesn't fit properly (anyone who is over 6 foot 2 - or larger in size could find this a very difficult bathroom to be in) - the concierge team isn't very helpful compared to other high end hotels that we have stayed at- the beach team that looks after the umbrellas and lounge chairs on the beach are down right rude.
"Great Location in Waikiki " Read full review on TripAdvisor   2/25/2011 Vote      
   
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