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Rank
15th
Out of 165

Royal Hawaiian

Average Price: $377  
 
Hotel Class:
2259 Kalakaua Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 6 of 17
Average review rating: 4.53
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (9) , Travelocity (4) , TripAdvisor (581) , YahooTravel (67)
SAFE TO BOOK ? (2/5 issues found)
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Complaint
Appears in 38 comments. 
The following words were used in comments with Complaint:
beach (9)   breakfast (3)   chair (5)   complaints (38)   condition (3)   expense (4)   guest (4)   hotel (13)   liked (5)   loud (3)   management (3)   night (3)   not (6)   pool (4)   pretty (3)   price (3)   reservation (3)   room (18)   smoke (3)   staff (4)    
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1. Then at breakfast he recieves continental breakfast and what has happened at the four other Starwood hotels is that if you decide to order off the menu - points are either added to your account or there is a price cut- but again it's s big aloha but NO from this Starwood management - As my partner says its lot the cost as much as it is a complete departure from the yes yes yes / the brand was built on and a standard that is very well in place at other locations- all it takes is one bad apple as they say well Royal management ALOHA also means GOODBYE-I M not even going to go on to the fact that this has all been going on sandwiched between outrigger hotel construction and a beach basically shut down because of beach refurbishment / yes a week that should have been spent making sure guests were treated even more sensitively because of these inconveniences is a lost opportunity by this property- Ok good points are THE STAFF they all do an outstanding job fielding complaints by hotel guests - of you think we are alone trust me we are not- I suppose the management considers this weeks guests expendable in the scheme of things - Pretty hotel - pretty awful Planning and execution by the property-If you read my other reviews I try and be fair - I am not angry just really sad that a week that my partner had wanted to share and wow me/us with has been a major dissappintment/Ps I am Writting this on my iPhone on a beach at a Wyndham property sorry for the typos - Aloha .
"What a way to ruin a hotel brand- " Read full review on TripAdvisor   4/23/2012 Vote      
2. The other complaint was the weather but unfortunately nobody can control that.
"Pink Paradise " Read full review on TripAdvisor   3/22/2012 Vote      
3. Now the only complaint I have is the beach chairs now I am up early with my son each morning and I can tell you this those chairs are already reserved before one single person hits the beach I saw it from my room no problem so at 6am the chairs in the front row were reserved thats disappointing I mean we always stay in one of the upper line rooms its not exactly cheap stay for us but just one day to get a beach chair would of been nice for my baby and husband - i saw the system from my room and it wasn't first in first served they were already reserved on layout so maybe you guys can work on that as we will be back - one word of advise dont leave anything behind either as you dont get it back no matter how much you tip I still love the RH we will back again this year but lets hope by July there are some changes as I dont like to be disappointed.
"2ND TIME FOR THE RH " Read full review on TripAdvisor   3/19/2012 Vote      
4. complaints were made twice, but nothing was done.
"What a disappointment! " Read full review on TripAdvisor   2/7/2012 Vote      
5. maybe too many other complaints.
"Very disappointed... " Read full review on TripAdvisor   1/29/2012 Vote      
6. Huh? Why do I want to haul 4 sandy, wet towels 100yds back to my room?We stayed at the Sheraton Waikiki a month before and had no complaints but for the cold pool that they share with the Royal Hawaiian.
"Very disappointed... " Read full review on TripAdvisor   1/29/2012 Vote      
7. Our only complaints were guests smoking across the hall.
"Beautiful Resort, guests not so wonderful " Read full review on TripAdvisor   1/13/2012 Vote      
8. If that is my biggest complaint in life - then I have it pretty good.
"Felt special - VERY impressed! " Read full review on TripAdvisor   12/24/2011 Vote      
9. My only complaint about the room was the constant noise from the elevator - it dings non-stop and could be heard loudly in our room all night.
"Felt special - VERY impressed! " Read full review on TripAdvisor   12/24/2011 Vote      
10. One complaint is that the walls are on the thin side.
"Excellent Service, Lives up to Luxury Collection " Read full review on TripAdvisor   11/20/2011 Vote      
   
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