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Rank
15th
Out of 165

Royal Hawaiian

Average Price: $377  
 
Hotel Class:
2259 Kalakaua Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 6 of 17
Average review rating: 4.53
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (9) , Travelocity (4) , TripAdvisor (581) , YahooTravel (67)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Bad
Appears in 52 comments. 
The following words were used in comments with Bad:
beach (6)   breakfast (5)   coffee (6)   good (7)   great (6)   hotel (21)   location (5)   nice (5)   not (16)   old (4)   park (4)   pool (4)   pretty (3)   price (4)   renovation (4)   room (12)   service (7)   smell (5)   staff (5)   well (5)    
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1. That gave me a very bad impression of the hotel.
"A very fine hotel " Read full review on TripAdvisor   5/8/2012 Vote      
2. If I had to say anything bad about the place it would be that the hotel is obviously old and the old wing could use another round of renovations to stay on par with other similar priced hotels in resort destinations.
"Love this place " Read full review on TripAdvisor   5/2/2012 Vote      
3. Then at breakfast he recieves continental breakfast and what has happened at the four other Starwood hotels is that if you decide to order off the menu - points are either added to your account or there is a price cut- but again it's s big aloha but NO from this Starwood management - As my partner says its lot the cost as much as it is a complete departure from the yes yes yes / the brand was built on and a standard that is very well in place at other locations- all it takes is one bad apple as they say well Royal management ALOHA also means GOODBYE-I M not even going to go on to the fact that this has all been going on sandwiched between outrigger hotel construction and a beach basically shut down because of beach refurbishment / yes a week that should have been spent making sure guests were treated even more sensitively because of these inconveniences is a lost opportunity by this property- Ok good points are THE STAFF they all do an outstanding job fielding complaints by hotel guests - of you think we are alone trust me we are not- I suppose the management considers this weeks guests expendable in the scheme of things - Pretty hotel - pretty awful Planning and execution by the property-If you read my other reviews I try and be fair - I am not angry just really sad that a week that my partner had wanted to share and wow me/us with has been a major dissappintment/Ps I am Writting this on my iPhone on a beach at a Wyndham property sorry for the typos - Aloha .
"What a way to ruin a hotel brand- " Read full review on TripAdvisor   4/23/2012 Vote      
4. I will not not return in the future-to bad beautiful hotel with bad service.
"A Royal Mess " Read full review on TripAdvisor   4/23/2012 Vote      
5. The only bad part of the stay was the construction at the hotel next door.
"Pink Paradise " Read full review on TripAdvisor   3/22/2012 Vote      
6. Though the interesting thing is it is not because I had any bad experiences with the staff.
"Royal Disappointment " Read full review on TripAdvisor   3/22/2012 Vote      
7. Breakfast was spot on which is what I expect now take offense but the coffee was not good actually no matter where you stay the hawaiian idea of coffee well its not ours you will always see us running to the local starbucks to get our true hit of coffee its just too bad an after taste the local stuff look if you come from australia we are one of the biggest coffee drinkers in the world so it needs to be good.
"2ND TIME FOR THE RH " Read full review on TripAdvisor   3/19/2012 Vote      
8. maybe we got them on a bad couple of nights??.
"Rather disappointing... " Read full review on TripAdvisor   2/17/2012 Vote      
9. I am the SPG member and have been stayed at many 5 stars hotels in the different countries, never encounter such bad customer service.
"Horrible Customer Service @ Front Desk " Read full review on TripAdvisor   2/6/2012 Vote      
10. ===================================The bad:- No balcony in room.
"Was expecting more " Read full review on TripAdvisor   2/4/2012 Vote      
   
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