Pointe South Mountain Resort, Phoenix, Wrong

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Rank

5th

Out of 366

Pointe South Mountain Resort	Average Price: $220 Check Rates

Hotel Class:

8000 South Arizona Grand Parkway

Phoenix, 85044 View map

4-Star Hotel Rank: 3 of 11
Average review rating: 4.11

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (118) , MyTravelGuide (67) , Travelocity (3) , TripAdvisor (666) , YahooTravel (103)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Wrong

Appears in 20 comments.

The following words were used in comments with Wrong:
correct (2) fee (2) food (2) kid (2) not (2) order (5) personable (2) resort (2) room (8) service (4) water (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. They got my order wrong the second time but I didnt' have time for them to fix it.

"Not that impressed...... " Read full review on TripAdvisor 4/26/2012 Vote

2. Tried to order off the menu, but food came wrong and slow.

"Room size great, but everything else poor " Read full review on TripAdvisor 4/17/2012 Vote

3. They weren't wrong; between the wave pool, lazy river and 3 water slides, everyone had lots to do.

"Great water park... not so great sleep " Read full review on TripAdvisor 8/15/2011 Vote

4. wrong room service order after re-confirming 3 times.

"Disappointed..much better options in Phoenix metro area " Read full review on TripAdvisor 7/12/2011 Vote

5. The Pros:Don't get me wrong.

"Great, if you know what to expect " Read full review on TripAdvisor 6/5/2011 Vote

6. (This was a good thing in the wrong way.

"Fun family escape! " Read full review on TripAdvisor 4/24/2011 Vote

7. Gently correcting kids who were doing the wrong thing rather than yelling.

"Great service, wonderful water park, fun for all! " Read full review on TripAdvisor 4/4/2011 Vote

8. Now don't get me wrong.

"This place isn't right " Read full review on TripAdvisor 1/15/2011 Vote

9. Now don't get me wrong.

"This place isn't right " Read full review on TripAdvisor 1/15/2011 Vote

10. Now, dont get me wrong, I am not by any means disputing the resort fee because I know it is an 'across the board' charge to all guestrooms, but if you are going to go to the trouble to list in print what the fee covers - I would be making real sure all the amenities listed are provided.

"Arizona Grand Vacation - The good, & the Not So, as Candid as I know How " Read full review on TripAdvisor 9/6/2010 Vote