Pointe South Mountain Resort, Phoenix, Complaint

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Rank

5th

Out of 366

Pointe South Mountain Resort	Average Price: $220 Check Rates

Hotel Class:

8000 South Arizona Grand Parkway

Phoenix, 85044 View map

4-Star Hotel Rank: 3 of 11
Average review rating: 4.11

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (118) , MyTravelGuide (67) , Travelocity (3) , TripAdvisor (666) , YahooTravel (103)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 52 comments.

The following words were used in comments with Complaint:
$ (3) area (4) bathroom (4) clean (5) complaints (52) fee (4) food (4) hotel (3) need (3) nice (3) night (4) not (6) old (4) park (5) pool (4) resort (6) room (20) small (5) staff (4) water (5)

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1. I was in the Sedona building in a very large room- no complaints, yes TVs are dated but no big deal to me.

"Not that impressed...... " Read full review on TripAdvisor 4/26/2012 Vote

2. The rooms are clean and very spacious, bathrooms clean, my only complaint would be the TV's which are very small and very old.

"Worried about reviews....don't....Very Nice Resort. " Read full review on TripAdvisor 4/25/2012 Vote

3. My only other complaint is that I was hoping that they had more fridge space for snacks because the food was fairly expensive there.

"Good for family " Read full review on TripAdvisor 4/23/2012 Vote

4. He had no complaints about it.

"Spring Break was a success " Read full review on TripAdvisor 4/17/2012 Vote

5. Finally, the staff, including management, never wanted to hear about any complaints.

"Not a Great Experience! " Read full review on TripAdvisor 4/12/2012 Vote

6. I was told Paul Gray, the GM (his form responses to complaints are readily accessible) set the policy on allergies and the resort's decision on not accommodating same.

"The nickel and dime and allergies be damned resort!!! " Read full review on TripAdvisor 3/30/2012 Vote

7. The rooms were very nice, they were kept nice and clean, so no complaints there; there were various areas of the resort, however, that were in disrepair, as in full sections were without lighting, so you would pass through them at night in complete darkness.

"Wasn't impressed " Read full review on TripAdvisor 3/19/2012 Vote

8. My only complaints were the $40 plus tax) nightly resort fee (seemed excessive), the very pricey food at the resort ($8.

"Nice-but can get expensive! " Read full review on TripAdvisor 3/17/2012 Vote

9. My biggest complaint was the conditions of the room.

"Disappointing Old Resort...Rooms NEED updating " Read full review on TripAdvisor 3/3/2012 Vote

10. for FREE)My only complaint is that the TVs in the room were dated.

"Amazing (ignore the 'complaint' reviews..) " Read full review on TripAdvisor 2/29/2012 Vote