Pointe South Mountain Resort, Phoenix, Problem

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Rank

5th

Out of 366

Pointe South Mountain Resort	Average Price: $220 Check Rates

Hotel Class:

8000 South Arizona Grand Parkway

Phoenix, 85044 View map

4-Star Hotel Rank: 3 of 11
Average review rating: 4.11

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (118) , MyTravelGuide (67) , Travelocity (3) , TripAdvisor (666) , YahooTravel (103)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Problem

Appears in 63 comments.

The following words were used in comments with Problem:
$ (3) cares (3) exceptional (3) fee (5) highway (3) hotel (6) management (3) never (6) night (3) not (24) park (3) resort (11) room (18) secure (3) small (2) staff (4) thought (2) unfortunate (2) view (2) water (2)

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1. Here is the laundry list of tedious problems which make this place two stars in my book: 1) The TV is fuzzy and can't be fixed, 2) The guy from engineering who can't fix it says he'll come back the next day but never does, 3) Breakfast order is screwed up.

"Way too much pain where there should be none! " Read full review on TripAdvisor 5/20/2012 Vote

2. Then, the problems began.

"Could have been awesome! " Read full review on TripAdvisor 5/7/2012 Vote

3. The problem is that I guess for the price our expectations were high and they just weren't met.

"Good, but not "Grand" " Read full review on TripAdvisor 4/23/2012 Vote

4. We never noticed the TV problems bcs.

"Great low stress long weekend family destination " Read full review on TripAdvisor 4/4/2012 Vote

5. That's unacceptably erratic in my mind, but didn't cause us any problems.

"Exactly what I expected (the good and the bad) " Read full review on TripAdvisor 4/4/2012 Vote

6. The amount wasn't the problem as much as the principle of it.

"Fun trip, worth the price? Not sure. " Read full review on TripAdvisor 3/31/2012 Vote

7. Seems to be a problem that I will be happy to research once I get back home.

"The nickel and dime and allergies be damned resort!!! " Read full review on TripAdvisor 3/30/2012 Vote

8. At first I thought the size of the room was going to be a problem but it ended up working out.

"Not as nice as we hoped " Read full review on TripAdvisor 3/28/2012 Vote

9. The staff is welcoming, accommodating, friendly, funny, problem solvers and make you feel right at home.

"This Time Was Even Better Than The Last! " Read full review on TripAdvisor 3/28/2012 Vote

10. ) We had a problem with our door lock and told a staff member named Kyle and he was on it having it replaced right away.

"Another GREAT Family Spring Break! " Read full review on TripAdvisor 3/23/2012 Vote