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5th
Out of 366

Pointe South Mountain Resort

Average Price: $220  
 
Hotel Class:
8000 South Arizona Grand Parkway
Phoenix, 85044 View map  
4-Star Hotel Rank: 3 of 11
Average review rating: 4.11
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (118) , MyTravelGuide (67) , Travelocity (3) , TripAdvisor (666) , YahooTravel (103)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 18 comments. 
The following words were used in comments with Rude:
buffet (2)   dirty (3)   dishes (2)   employee (3)   extremely (2)   fee (2)   food (2)   hotel (2)   kid (3)   never (2)   night (4)   not (5)   park (3)   room (7)   staff (5)   water (5)    
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1. The water park was dirty, the room leaked water in the bathroom and the staff in the gift/concession were rude.
"Hide your wallet! " Read full review on TripAdvisor   5/4/2012 Vote      
2. So, if you don't mind paying a lot for out dated rooms, buffets that are NOT buffets but self-serve , (one main dish, one side dish, one dessert) and staff that's not trained, young and rude, then you will feel right at home.
"DO NOT STAY HERE UNLESS YOU DON'T CARE ABOUT FOOD OR RUDENESS! " Read full review on TripAdvisor   3/22/2012 Vote      
3. She was very rude and I felt like she was bothered with me checking in at 3:00.
"Poor and needs updating! " Read full review on TripAdvisor   3/19/2012 Vote      
4. ), the rooms are spacious but aging poorly, no flat screen TVs, there was a large puddle of water in the middle of our room upon check-in, you can't take any food into the water park (not even kid's food that they don't sell anyway), the staff was rather rude, esp.
"So bad, I had to write my first ever review " Read full review on TripAdvisor   9/7/2011 Vote      
5. If you don't mind filthy dirty floors, trash from prior visitors, rude employees, tampon boxes filled with who-knows-what, and paying $180 for one night of filth.
"Highly overrated. " Read full review on TripAdvisor   6/28/2011 Vote      
6. Interestingly when I was talking to my family about it at the bottom of the slide, another lifeguard who overheard my story said all of the lifeguards agree that she is extremely rude.
"Highly overrated. " Read full review on TripAdvisor   6/28/2011 Vote      
7. Didn't really encounter any rude employees Saturday night.
"Highly overrated. " Read full review on TripAdvisor   6/28/2011 Vote      
8. This means you get to ride in the Lazy River for 1 hour, then, when the announcement is made (doesn't matter how far you and your kids are from your belongings) the Life Guards rudely tell everyone 'Get OUT, Get out Now.
"Resort is Beautiful, but the Waterpark was not so fun. " Read full review on TripAdvisor   8/17/2010 Vote      
9. The Water park was a rude awakening from the beginning.
"Resort is Beautiful, but the Waterpark was not so fun. " Read full review on TripAdvisor   8/17/2010 Vote      
10. After waiting 20 minutes i called again and a rude employee told me that they were too busy to send one but would do so now.
"Front desk issues " Read full review on TripAdvisor   6/30/2010 Vote      
   
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