The Plaza Hotel, New York City, Service

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Rank

235th

Out of 676

The Plaza Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

Fifth Avenue And Central Park South

New York City, 00000 View map

4-Star Hotel Rank: 75 of 106
Average review rating: 4.24

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (6) , TripAdvisor (173) , YahooTravel (108)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (8) bar (52) bath (10) bathroom (46) bed (29) bill (18) breakfast (40) charge (15) check in (23) check out (4) checkout (4) check-out (4) complimentary (7) concierge (40) cost (10) decor (5) dinner (13) food (61) front desk (19) gym (3) hotel (310) housekeeping (14) lobby (49) location (96) lunch (9) manager (9) massage (3) money (15) pillow (4) price (20) rate (11) recommend (26) restaurant (38) room (332) room service (28) service (148) sheets (3) shower (15) spa (5) staff (93) street (16) suite (72) towel (7) tub (4) value (6) view (33) walk (9) water pressure (3) wet bar (5) wireless (4)

Service

Appears in 148 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
attentive (8) bar (7) better (6) excellent (6) expectation (10) food (6) friendly (7) good (18) great (19) hotel (45) location (10) nice (6)

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1. however, the service was less than amazing.

"A bit dissapointed " Read full review on TripAdvisor 5/1/2012 Vote

2. Our room was great and we found the service to be very attentive We had a stone massage in the spa which was most enjoyable and relaxing .

"Amazing Plaza! " Read full review on TripAdvisor 4/27/2012 Vote

3. I am also familiar with the excellent service offered by other Fairmont Hotels, so I was really looking forward to my stay.

"A special experience- but needs improvement " Read full review on TripAdvisor 4/22/2012 Vote

4. Was prepared for the price but expected fabulous service based on previous stays at similar hotels in Asia and the Middle East.

"Great location and lovely room - but mediocre service " Read full review on TripAdvisor 4/15/2012 Vote

5. staff were responsive to my request to set up an Easter egg hunt in the room at checkin for my son, and I was able to make use of the hotel car a number of times during my stay (you have to ask about this as it is a great service).

"Great location and lovely room - but mediocre service " Read full review on TripAdvisor 4/15/2012 Vote

6. Room was lovely and very quiet,but service overall at the hotel was lacking.

"Great location and lovely room - but mediocre service " Read full review on TripAdvisor 4/15/2012 Vote

7. Service is Perfect.

"Very Nice Central Park Hotel " Read full review on TripAdvisor 4/12/2012 Vote

8. The plaza is a great hotel for families , the service is good, It's clean, it's safe and the location is ideal.

"Terrace Suite " Read full review on TripAdvisor 4/12/2012 Vote

9. Concierge service excellent.

"The Plaza is a beautiful grand hotel right on Central Park and 5th perfect for energetic " Read full review on TripAdvisor 4/7/2012 Vote

10. However, my recent stays at the St Regis and particularly, The Pierre, were better because of the service.

"Classic Hotel with Great Location - Wished the Service Matched! " Read full review on TripAdvisor 3/26/2012 Vote