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OpinionWell
Rank
235th
Out of 676

The Plaza Hotel

Average Daily Rate: NA  
 
Hotel Class:
Fifth Avenue And Central Park South
New York City, 00000 View map  
4-Star Hotel Rank: 75 of 106
Average review rating: 4.24
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (6) , TripAdvisor (173) , YahooTravel (108)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 19 comments. 
85% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (2)   helpful (2)   hotel (5)    
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1. Front desk staff excellent.
"Over Night In New York " Read full review on TripAdvisor   2/19/2012 Vote      
2. The check in experience was good and the front desk agent was friendly.
"Dissatisfied " Read full review on TripAdvisor   11/13/2011 Vote      
3. When we arrived at the front desk, we were thrilled to be informed that we had complimentary use of the Rolls Royce Ghost (we used this once and it was an absolute pleasure).
"99% Perfect... Except for one Concierge... " Read full review on TripAdvisor   10/25/2011 Vote      
4. 1) ArrivingOur car was greeted by a friendly doorman who directed us to the front desk and arranged for a bell boy to deal with our luggage.
"99% Perfect... Except for one Concierge... " Read full review on TripAdvisor   10/25/2011 Vote      
5. The gentleman at the front desk spoke like a pre-recorded message on a tape recorder going through the details of our stay - boring and impersonal.
"No Service and Poorly managed - Not a Five Star Hotel " Read full review on TripAdvisor   7/23/2011 Vote      
6. The Front Desk was extremely helpful at check in and the person who checked us in (Marco, I think) was thorough but not lengthy in his explanations of our Package we booked and the amenities of the hotel.
"Best Location, Best Service in NYC with all the trimmings, and great for kids! " Read full review on TripAdvisor   3/26/2011 Vote      
7. If you do stay there MAKE SURE TO CHECK YOUR BILLS FOR FALSE CHARGES both of our rooms had charges we had not incurred on them, and then the hotel front desk staff (Nolton) - now there's a dream employee!told me that I must have, consumed products from the mini bar on days we were not even in the hotel, made telephone calls to numbers we didn't even recognize and he will fight you tooth and nail because of course - yes the customer is never right even at cost of approx.
"It's not worth the money or the hype " Read full review on TripAdvisor   4/30/2012 Vote      
8. The front desk is now pushed off to the side with a front desk agent who's attitude was very cool.
"Ultimate Experience " Read full review on TripAdvisor   4/29/2012 Vote      
9. Wounderful hotel, wounderful staff from the front desk to the bar staff.
"Should be 6 stars!! " Read full review on TripAdvisor   3/21/2012 Vote      
10. He realized that that would be impossible and called the front desk who graciously changed our room to a magnificent suite.
"A honeymoon every time " Read full review on TripAdvisor   3/10/2012 Vote      
   
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