4. Instead of a welcoming smile as you return every day, you are faced with a large bouncer asking for ID - apparently to stop the tourists entering the hotel, but it is just not a polished welcoming solution (especially with kids)Saturday night after returning from a great night out and looking forward to a bottle of champagne to celebrate the weekend, we found that after dropping of our coats etc the bar was closed for a private function - at 11:30pm .