Westin San Antonio, San Antonio, Wrong

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Rank

4th

Out of 504

Westin San Antonio	Average Price: $313 Check Rates

Hotel Class:

420 Market Street

San Antonio, 78205 View map

4-Star Hotel Rank: 3 of 32
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: MyTravelGuide (363) , Travelocity (23) , TripAdvisor (907)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (6) avoid (10) awful (7) bad (34) barely (7) big deal (9) broken (21) complain (22) complaint (17) difficult (9) dirty (11) disappoint (42) disgust (5) disturbing (5) downside (7) errors (4) expensive (51) frustrated (6) hard (22) hate (5) horrible (9) inconvenient (8) issue (44) lack (9) loud (20) mediocre (5) mess (5) mistake (10) negative (22) noise (57) noisy (20) overpriced (12) poor (12) pricey (19) problem (70) ridiculous (9) rock (9) rude (8) sadly (4) shame (5) shock (4) slow (15) smell (21) terrible (12) too small (7) unfortunate (13) unhappy (4) unpleasant (4) worn (7) wrong (21)

Wrong

Appears in 29 comments.

The following words were used in comments with Wrong:
bar (2) concierge (2) desk (4) great (2) hotel (2) not (5) rating (2) reservation (2) room (9) service (4) wedding (2)

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1. Talked to RAUL and asked if we can have a full menu service because we were told the wrong information.

"restaurant " Read full review on TripAdvisor 4/14/2012 Vote

2. After arriving in the wrong room I called the front desk and the change was made.

"It's the little things that make you big " Read full review on TripAdvisor 4/12/2012 Vote

3. From Angelica at the front desk ,to Genevee at the Zocca bar, and of course you cant go wrong with a reccomendation from Sandra at the concierge desk and my exit was was handled efficienlty by joe Fonseca all in all 5 star service.

"First class " Read full review on TripAdvisor 4/3/2012 Vote

4. After I finally got my food (that I had to shove down as I was late for my flight), I was told that the meal was sent to the wrong table.

"Average service, overpriced room " Read full review on TripAdvisor 3/23/2012 Vote

5. It was very difficult not to assume this was intentional as she was visibly angry at having been wrong about her station being available to Starwood Gold/Platinum members.

"Not a Up to Westin Standards " Read full review on TripAdvisor 1/3/2012 Vote

6. After she was told she was wrong by the manager she loudly expressed her annoyance and then proceeded to provide two sets of keys that did not work the doors and failed to provide mini-bar keys.

"Not a Up to Westin Standards " Read full review on TripAdvisor 1/3/2012 Vote

7. They were wrong.

"Great Anniversary Weekend " Read full review on TripAdvisor 10/10/2011 Vote

8. I did call ahead of time and was told there was one close, but the clerk who check us in told us that person was wrong.

"Nice hotel, bad experince " Read full review on TripAdvisor 7/25/2011 Vote

9. COMPLETELY wrong.

"Nice hotel, bad experince " Read full review on TripAdvisor 7/25/2011 Vote

10. Not all was perfect (a lightbulb out, wrong order from room service), but things were corrected immediately.

"Loved the location and the service " Read full review on TripAdvisor 7/18/2011 Vote