Westin San Antonio, San Antonio, Mistake

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Rank

4th

Out of 504

Westin San Antonio	Average Price: $313 Check Rates

Hotel Class:

420 Market Street

San Antonio, 78205 View map

4-Star Hotel Rank: 3 of 32
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: MyTravelGuide (363) , Travelocity (23) , TripAdvisor (907)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (6) avoid (10) awful (7) bad (34) barely (7) big deal (9) broken (21) complain (22) complaint (17) difficult (9) dirty (11) disappoint (42) disgust (5) disturbing (5) downside (7) errors (4) expensive (51) frustrated (6) hard (22) hate (5) horrible (9) inconvenient (8) issue (44) lack (9) loud (20) mediocre (5) mess (5) mistake (10) negative (22) noise (57) noisy (20) overpriced (12) poor (12) pricey (19) problem (70) ridiculous (9) rock (9) rude (8) sadly (4) shame (5) shock (4) slow (15) smell (21) terrible (12) too small (7) unfortunate (13) unhappy (4) unpleasant (4) worn (7) wrong (21)

Mistake

Appears in 13 comments.

The following words were used in comments with Mistake:
coffee (2) desk (2) management (2) not (3) order (3) room (2) service (3) staff (3)

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1. I think that's kind of a big deal, it is a mistake that shouldn't have been made.

"Great staff, convenient location " Read full review on TripAdvisor 3/12/2012 Vote

2. That afternoon I stopped by the front desk to discuss it, and I received an apology, but no explanation and nothing to make up for the mistake.

"Great staff, convenient location " Read full review on TripAdvisor 3/12/2012 Vote

3. Note: I made my reservations through American Express, so I'm fairly sure the mistake was on that end, not Westin's.

"Some challenges, but great staff came to the rescue " Read full review on TripAdvisor 3/6/2012 Vote

4. We order pizza one time thinking that will be a mistake, but when we got the pizza it was one of the best pizza I ever order.

Read full review on TripAdvisor 2/15/2012 Vote

5. Great service, friendly staff, and when they made a minor mistake in taking too long for room service dessert, they comped it.

"24 Hours in the Alamo City " Read full review on TripAdvisor 1/30/2012 Vote

6. We did make a mistake of having a drink at the bar downstairs right on the river.

"Amazing Location " Read full review on TripAdvisor 1/3/2012 Vote

7. The front desk manager made it right by having it serviced right then (at 8pm) and providing us with in-room dessert/coffee for the mistake.

"Nice, quiet location along the Riverwalk " Read full review on TripAdvisor 7/16/2011 Vote

8. One problem with an employee in the coffee shop who gave major attitude when she made a mistake with our order one morning.

"Nice, quiet location along the Riverwalk " Read full review on TripAdvisor 7/16/2011 Vote

9. Rachel Garza was especially graceful and kind helping me after a mistake I had made.

"Have never, ever been treated with such amazing hospitality! " Read full review on TripAdvisor 4/8/2011 Vote

10. The staff is unapologetic when they make mistakes, and they are all constantly chatting with each other putting the client second.

Read full review on MyTravelGuide 8/12/2009 Vote