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Rank
67th
Out of 197

Boston Park Plaza Hotel

Average Price: $229  
 
Hotel Class:
64 Arlington Street
Boston, 02116-3912 View map  
3-Star Hotel Rank: 25 of 37
Average review rating: 3.2
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (12) , Expedia (96) , MyTravelGuide (604) , Travelocity (51) , TripAdvisor (718) , YahooTravel (87)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Unfortunate
Appears in 37 comments. 
The following words were used in comments with Unfortunate:
bad (3)   coffee (3)   great (3)   hotel (11)   lobby (4)   location (3)   night (8)   not (10)   noticeable (2)   park (5)   personable (2)   reservation (4)   return (2)   reviews (2)   room (15)   service (2)   size (2)   staff (3)   towel (2)   trip (2)    
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1. During our stay, while we enjoyed the location of the hotel (downtown Boston/Newbury), unfortunately the nice room and locale were overshadowed by the horrendous customer service.
"Good Hotel, TERRIBLE Customer Service " Read full review on TripAdvisor   11/20/2009 Vote      
2. We were staying for five nights unfortunately our daughter became ill on the way over which turned into a bad flu we ask for some hot water to be sent to our room to make a hot drink as there was no kettle in the room when the waiter arrive he delivered a coffee pot with five bags of coffee which we did not ask for on contacting the reception it had been included on the bill for five nights stay which they said they would deduct which they had not (only discovered on receiving out credit card bill) My daughter was able to venture out on the third day and left her mobile behind as it did not work in the US.
"Extremely bad Cutomer Service!!! " Read full review on TripAdvisor   11/9/2009 Vote      
3. unfortunately there are a couple of things that we found very problematic.
"I am so glad I didn't pay for the room myself " Read full review on TripAdvisor   10/26/2009 Vote      
4. We asked reception / concierge for advice a few times but not great unfortunately.
"Could be better " Read full review on TripAdvisor   9/24/2009 Vote      
5. unfortunately, they brought in a cot for our son and I'm not sure the bedding on that had been changed.
Read full review on MyTravelGuide   8/3/2009 Vote      
6. unfortunately, even for about $100 off the regular room rate, I still feel like I got ripped off.
"Incredibly Disappointing " Read full review on TripAdvisor   7/3/2009 Vote      
7. unfortunately the room didn't have a coffee maker but there is an Au Bon Pain down stairs that is open early (even on a Sunday).
"Rooms and service vary but overall a good stay " Read full review on TripAdvisor   6/1/2009 Vote      
8. unfortunately most of the trips don't begin until 1st June so we will have to come back again.
"FANTASTIC HOTEL & LOCATION " Read full review on TripAdvisor   5/19/2009 Vote      
9. unfortunately we had to wait in the lobby yet again after informing the rude associate for the third time that we had booked a room with a queen size bed.
"Disgusting and falsely advertised " Read full review on YahooTravel   2/25/2009 Vote      
10. unfortunately, that didn't happen, and when I mentioned it, the person said 'oh yes, unfortunately that happens' (though they did bring me breakfast, a bit late but I made it to my meeting).
"Affordable, Great Location, A Few Details Missing " Read full review on TripAdvisor   12/7/2008 Vote      
   
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