Boston Park Plaza Hotel, Boston, Complaint

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OpinionWell
Rank

67th

Out of 197

Boston Park Plaza Hotel	Average Price: $229 Check Rates

Hotel Class:

64 Arlington Street

Boston, 02116-3912 View map

3-Star Hotel Rank: 25 of 37
Average review rating: 3.2

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (12) , Expedia (96) , MyTravelGuide (604) , Travelocity (51) , TripAdvisor (718) , YahooTravel (87)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (12) avoid (14) awful (15) bad (40) bed bugs (7) broken (21) chipped (7) complain (23) complaint (14) dated (14) difficult (6) dingy (8) dirty (21) disappoint (28) disturbing (8) downside (7) expensive (40) filthy (7) gross (5) hard (22) hardly (9) horrible (17) inconvenient (6) issue (25) lack (12) loud (39) lousy (5) mistake (7) mold (8) negative (20) noise (58) noisy (23) outdated (16) overpriced (6) peeling (6) poor (14) poorly (12) pricey (12) problem (78) ridiculous (6) rude (31) slow (11) smell (19) terrible (24) tiny (54) too small (8) uncomfortable (8) unfortunate (18) worst (21) wrong (11)

Complaint

Appears in 69 comments.

The following words were used in comments with Complaint:
bar (3) charged (3) complaints (69) concierge (3) condition (4) cool (4) customer (4) hotel (14) internet (4) need (3) night (3) not (9) offers (3) pillow (3) room (18) service (11) shower (3) slow (3) small (5) staff (8)

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1. My only complaint was with heating.

"Grand dame with a few wrinkles " Read full review on TripAdvisor 1/20/2010 Vote

2. Since getting my credit bill with the extre $353+ on it which we have no idea for accounting have never been available to take my call only a msg stating to fax complaint which I have and still not reply.

"Extremely bad Cutomer Service!!! " Read full review on TripAdvisor 11/9/2009 Vote

3. concierege perfectTodd English's Restaraunt - PerfectBar in the lobby - AmazingStaff - PerfectAbsolutely 0 complaints about this hotel.

"Greatest Trip Ever " Read full review on TripAdvisor 10/27/2009 Vote

4. We had only two complaints with the room itself.

"Overall a good stay " Read full review on Expedia 9/28/2009 Vote

5. If I had to come up with one complaint, it is no coffee-maker in the room; I really need coffee first thing when I get out of bed.

"Location! Great first visit to Boston. No complaints. " Read full review on TripAdvisor 9/7/2009 Vote

6. Only complaint was that the air conditioner did not work that well.

"Great stay for the money " Read full review on Expedia 9/2/2009 Vote

7. Bed sheets/pillows had a terrible odor to them; complaints met with minimal support from hotel staff.

"Problems with smells in room " Read full review on TripAdvisor 4/21/2009 Vote

8. Our friends were in another room, and they had the same complaint.

"Boston Park Plaza Hotel " Read full review on Expedia 4/11/2009 Vote

9. The hotel itself is lovely; my one complaint was that the room were a bit small and dated, particularly the bathrooms.

"Excellent Location and Good Service " Read full review on TripAdvisor 3/26/2009 Vote

10. No complaints.

"Great location and value at the Park Plaza " Read full review on TripAdvisor 1/25/2009 Vote