Lenox Hotel Boston, Boston, Errors

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OpinionWell
Rank

3rd

Out of 197

Lenox Hotel Boston	Average Price: $330 Check Rates

Hotel Class:

61 Exeter Street at Boylston

Boston, 02116-2699 View map

4-Star Hotel Rank: 3 of 38
Average review rating: 4.44

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (64) , Travelocity (6) , TripAdvisor (1011) , YahooTravel (26)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (9) annoy (15) apologetic (4) avoid (9) bad (22) big deal (9) bit dated (5) broken (6) chipped (13) complain (20) complaint (32) cramped (5) dated (13) difficult (12) dirty (5) disappoint (65) downside (17) dusty (4) errors (5) expensive (45) hard (32) hassle (7) issue (44) lack (13) loud (15) mistake (8) negative (21) noise (42) noisy (26) outdated (5) overpriced (10) poor (16) pricey (15) problem (53) rude (9) sad (4) sadly (4) shame (5) slow (15) smell (22) terrible (11) tiny (22) too small (9) ugly (6) unfortunate (16) unpleasant (4) worn (7) worst (5) would have liked (7) wrong (15)

Errors

Appears in 5 comments.

The following words were used in comments with Errors:
refund (2)

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1. There was an error in our booking (by the travel company), but the hotel staff bent over backwards to accommodate us and upgraded us to a junior suite.

"Best hotel staff " Read full review on TripAdvisor 4/28/2011 Vote

2. I believe it's straight out theft that they will not refund for an error when they already have a booking and can easily relet.

"BE CAREFUL " Read full review on TripAdvisor 5/4/2010 Vote

3. They have charged us for both bookings and refuse to give a refund for the error because there was a 'no cancellation policy' at the time of booking.

"BE CAREFUL " Read full review on TripAdvisor 5/4/2010 Vote

4. Unfortunately, and in error, we duplicated the booking.

"BE CAREFUL " Read full review on TripAdvisor 5/4/2010 Vote

5. The concierge made an error in booking us on a 'Duck Tour' but immediately rectified the situation.

"Simply Lovely " Read full review on TripAdvisor 7/23/2008 Vote