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Rank
3rd
Out of 197

Lenox Hotel Boston

Average Price: $330  
 
Hotel Class:
61 Exeter Street at Boylston
Boston, 02116-2699 View map  
4-Star Hotel Rank: 3 of 38
Average review rating: 4.44
OpinionWell Value Index: 8
Traveler reviews analyzed: Expedia (64) , Travelocity (6) , TripAdvisor (1011) , YahooTravel (26)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Apologetic
Appears in 5 comments. 
The following words were used in comments with Apologetic:
hotel (4)   nice (2)   problem (3)   room (3)   staff (4)   upgraded (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. We were unhappy and they were more than apologetic.
"great service even without a hotel stay!!! " Read full review on TripAdvisor   4/3/2012 Vote      
2. Our check-in was slightly delayed by a late checking out guest, and the hotel staff were ever so apologetic and arranged for our room to be upgraded.
"A very good hotel - excellent service and location " Read full review on TripAdvisor   7/28/2011 Vote      
3. Do have to say that upon checkout they were apologetic and compensated us with a nice quick lunch and a ride to the airport on a nice Escalade driven by another outstanding staff member.
"Outstanding location, lacks some comforts " Read full review on TripAdvisor   12/31/2009 Vote      
4. The hotel in the main is fine, the room was very comfortable, the hotel is old and is showing some signs of this, most days we had an issue in the room and whilst not major every day when you have to ask reception to resolve problems it does get annoying, for example the air condition and heating failed to work each day, the shower had no hot water, the door key didnt work on a regular basis, The hotel staff were very apologetic and resolved the problem very quicky only for the problems to return the following day.
"Great Location in a Great City " Read full review on TripAdvisor   5/11/2008 Vote      
5. Staff were very helpful and were also very apologetic as a promised upgrade to a Junior Suite was unavailable as they were all taken.
"Perfect end to our Honeymoon " Read full review on TripAdvisor   4/12/2005 Vote      
   
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