Lenox Hotel Boston, Boston, Complaint

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Rank

3rd

Out of 197

Lenox Hotel Boston	Average Price: $330 Check Rates

Hotel Class:

61 Exeter Street at Boylston

Boston, 02116-2699 View map

4-Star Hotel Rank: 3 of 38
Average review rating: 4.44

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (64) , Travelocity (6) , TripAdvisor (1011) , YahooTravel (26)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (9) annoy (15) apologetic (4) avoid (9) bad (22) big deal (9) bit dated (5) broken (6) chipped (13) complain (20) complaint (32) cramped (5) dated (13) difficult (12) dirty (5) disappoint (65) downside (17) dusty (4) errors (5) expensive (45) hard (32) hassle (7) issue (44) lack (13) loud (15) mistake (8) negative (21) noise (42) noisy (26) outdated (5) overpriced (10) poor (16) pricey (15) problem (53) rude (9) sad (4) sadly (4) shame (5) slow (15) smell (22) terrible (11) tiny (22) too small (9) ugly (6) unfortunate (16) unpleasant (4) worn (7) worst (5) would have liked (7) wrong (15)

Complaint

Appears in 44 comments.

The following words were used in comments with Complaint:
arrival (2) bathroom (5) bed (3) coffee (3) complaints (44) duvet (3) excellent (2) hard (3) hotel (8) liked (5) night (4) not (7) reception (2) room (17) service (3) size (3) small (4) tiny (2) view (2) well (6)

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1. My main complaint is when I arrived early on a Sunday, after a redetermination from the west coast I was told by reception that I didn't have a reservation.

"Great location near Copley Square and Newberry Street between two T lines " Read full review on TripAdvisor 4/29/2012 Vote

2. My only complaint was that the bed was a bit hard for my taste, but everyone is different when it comes to bed comfort.

"A nice hotel pushing the best prices in the area " Read full review on TripAdvisor 3/16/2012 Vote

3. The only complaint I have about this hotel is that when the toilet flushes it sounds like the building is going to collapse.

"Really Nice Hotel, Great Location " Read full review on TripAdvisor 3/3/2012 Vote

4. I cannot praise or thank every one for making our few daysreally special, the only complaint i have is that we had to come home.

"Wow " Read full review on TripAdvisor 9/28/2011 Vote

5. For a free breakfast, make a complaint, it's the standard offer.

"Flatters to Deceive " Read full review on TripAdvisor 9/7/2011 Vote

6. The staff are obviously really used to complaints and there are platitudes aplenty which will no doubt surface in any reply by the hotel.

"Flatters to Deceive " Read full review on TripAdvisor 9/7/2011 Vote

7. My only complaint would be the bathrooms.

"Loved the Lenox! " Read full review on TripAdvisor 9/6/2011 Vote

8. My only complaint was they did not have a last minute room for us to spend one more night because we were having such a great time.

"Nice hotel, excellent location, good restaurant and helpful friendly service " Read full review on TripAdvisor 9/4/2011 Vote

9. The only real complaint was how noisy our room was, in part because it was located next to the ice machine in the corridor outside, but also the door and walls didn't feel sufficiently well insulated against people coming and going from adjacent rooms.

"Bostonian Welcome " Read full review on TripAdvisor 8/14/2011 Vote

10. Can I find a complaint? Well this is an old hotel and the lift service is a tad slow, but well compensated by that friendly Boston welcome and service.

"Yet again, one of the best hotels ever " Read full review on TripAdvisor 8/8/2011 Vote