Lenox Hotel Boston, Boston, Complain

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Rank

3rd

Out of 197

Lenox Hotel Boston	Average Price: $330 Check Rates

Hotel Class:

61 Exeter Street at Boylston

Boston, 02116-2699 View map

4-Star Hotel Rank: 3 of 38
Average review rating: 4.44

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (64) , Travelocity (6) , TripAdvisor (1011) , YahooTravel (26)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (9) annoy (15) apologetic (4) avoid (9) bad (22) big deal (9) bit dated (5) broken (6) chipped (13) complain (20) complaint (32) cramped (5) dated (13) difficult (12) dirty (5) disappoint (65) downside (17) dusty (4) errors (5) expensive (45) hard (32) hassle (7) issue (44) lack (13) loud (15) mistake (8) negative (21) noise (42) noisy (26) outdated (5) overpriced (10) poor (16) pricey (15) problem (53) rude (9) sad (4) sadly (4) shame (5) slow (15) smell (22) terrible (11) tiny (22) too small (9) ugly (6) unfortunate (16) unpleasant (4) worn (7) worst (5) would have liked (7) wrong (15)

Complain

Appears in 21 comments.

The following words were used in comments with Complain:
breakfast (3) desk (3) good (2) hotel (6) much (2) not (3) problem (2) rating (2) room (4)

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1. When we complained they comped a breakfast.

"Fine + a few headaches " Read full review on TripAdvisor 4/23/2012 Vote

2. My yogurt was forgotten, and the amount of time to bring it up to me was a little unacceptable, but definitely not worth complaining about.

"Back Bay Beauty= The Lenox " Read full review on TripAdvisor 3/27/2012 Vote

3. We complained that one of the bar tenders was stealing money from us by short changing us which was pointed out by another hotel guest.

"Nice Hotel but the hotel bars are awful " Read full review on TripAdvisor 3/22/2012 Vote

4. The front desk were very good when we complained, they sent up someone immediately, who knocked on the door and told them to keep it down.

"Good hotel " Read full review on TripAdvisor 10/29/2011 Vote

5. We are not picky or entitled people, but three specific events upset us enough to complain directly to the hotel:1.

"Surprisingly rude " Read full review on TripAdvisor 8/31/2011 Vote

6. And one minor complain: The wifi network is really really slow.

"Traditional classic Hotel. Older customers. " Read full review on TripAdvisor 7/8/2011 Vote

7. One major complain that I'd add is that the room that I stayed in, the wall next to the bathtub in the bathroom is completely rusted at the base.

"Traditional classic Hotel. Older customers. " Read full review on TripAdvisor 7/8/2011 Vote

8. Not an ideal situation of disatisfied customers having to complain at front desk.

"Quality customer service " Read full review on TripAdvisor 6/8/2011 Vote

9. A few of my colleagues did complain that with only two lifts it was a problem getting one during the busy period.

"Charming, Elegant and Great staff. " Read full review on TripAdvisor 3/31/2011 Vote

10. I stayed several days in the Lenox hotel and they gave me a relatively good rate for Boston, so I cannot complain too much.

"What is all the fuss about? " Read full review on TripAdvisor 3/6/2011 Vote