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Rank
13th
Out of 287

Hilton Garden Inn Austin Downtown

Average Price: $158  
 
Hotel Class:
500 North IH 35
Austin, 78701 View map  
4-Star Hotel Rank: 7 of 23
Average review rating: 3.82
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (87) , MyTravelGuide (410) , Travelocity (15) , TripAdvisor (321) , YahooTravel (48)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Worst
Appears in 19 comments. 
The following words were used in comments with Worst:
coffee (2)   experience (3)   hotel (8)   management (2)   not (4)    
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1. Anyway, the worst thing yet to happen, she then asked what is the last name of my friend on the voucher (his last name is Chiu, and we are all Asians, if that ever matters), I cannot believe what came out of her mouth a second later, 'Ching, Chong'?, WOW, that was extremely offensive.
"Still furious about how was treated here " Read full review on TripAdvisor   4/25/2012 Vote      
2. Well, that might be true, like in airline, however, the attitude was the worst part of the this first unpleasant encounter.
"Still furious about how was treated here " Read full review on TripAdvisor   4/25/2012 Vote      
3. This was probably the worst experiance I've had at a hotel.
"Loud, unruly guests and incompetent staff " Read full review on TripAdvisor   1/30/2012 Vote      
4. Ii have to say that Kayla was the WORST employee I have ever seen.
"TERRIBLE SERVICE from KAYLA! " Read full review on TripAdvisor   9/27/2011 Vote      
5. Absolutely the worst hotel experience I've ever had which is a shame for Hilton.
"Horrible Customer Service " Read full review on TripAdvisor   8/21/2011 Vote      
6. This hotel has the worst customer service I've ever experienced in a hotel and as a business traveller thats saying alot.
"Horrible Customer Service " Read full review on TripAdvisor   8/21/2011 Vote      
7. And what I think was the worst is not a single 'we apologize' from the hotel management.
"Terror in the Hotel " Read full review on TripAdvisor   3/15/2011 Vote      
8. But that was not the worst of it.
"Terror in the Hotel " Read full review on TripAdvisor   3/15/2011 Vote      
9. The coffee was the worst I've experienced and there is no convenient place to buy decent coffee.
"Stay Somewhere Else " Read full review on TripAdvisor   12/1/2010 Vote      
10. In short, our absolute worst hotel stay with apathetic management and drunks screaming and partying and emesis soaked carpet.
"worst hotel stay- a complete waste " Read full review on TripAdvisor   2/19/2010 Vote      
   
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