Hilton Garden Inn Austin Downtown, Austin, Poor

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Rank

13th

Out of 287

Hilton Garden Inn Austin Downtown	Average Price: $158 Check Rates

Hotel Class:

500 North IH 35

Austin, 78701 View map

4-Star Hotel Rank: 7 of 23
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: YahooTravel (48) , MyTravelGuide (410) , Travelocity (15) , Expedia (87) , TripAdvisor (321)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (4) annoy (5) avoid (10) awful (6) bad (37) barely (3) big deal (7) broken (5) chipped (3) complain (22) complaint (7) damage (5) difficult (7) dirty (5) disappoint (14) disturbing (4) downside (8) expensive (27) gross (3) hard (22) horrible (10) issue (28) lack (5) loud (27) mistake (4) mold (4) negative (9) noise (68) noisy (24) offensive (4) outdated (5) outrageous (4) overpriced (7) poor (9) pricey (8) problem (47) ridiculous (4) rowdy (5) rude (8) shame (4) shock (6) slow (12) smell (15) terrible (15) tiny (15) uncomfortable (5) unfortunate (7) worn (4) worst (18) wrong (5)

Poor	Appears in 13 comments.

The following words were used in comments with Poor:
coffee (2) internet (2) room (2) service (6) staff (3) street (2)

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1. When he finally arrived almost an hour later, he had no satisfactory explanation to us for the poor service.

"Still furious about how was treated here " Read full review on TripAdvisor 4/25/2012 Vote

2. Breakfast is over priced and poor service, you will have to serve your own coffee (too much texting going on by wait staff).

"Friendly staff average rooms " Read full review on TripAdvisor 3/31/2012 Vote

3. My main observation is the staff are really quite poor and don't seem to care.

"The people are the problem... " Read full review on TripAdvisor 3/13/2012 Vote

4. This could be some form of mitigation for the poor service but I think that would be over generous.

"The people are the problem... " Read full review on TripAdvisor 3/13/2012 Vote

5. In good weather I walked 5th and 6th Street but when the weather turned poor but found no lower-cost franchise restaurants within a mile to the west.

"Hotel great for high-end travelers and conventioneers " Read full review on TripAdvisor 3/15/2009 Vote

6. poor directions by concierge sent me against traffic on a one way street to a destination (bank) which had relocated.

Read full review on MyTravelGuide 7/1/2008 Vote

7. Now, the thing which gets the poor review is the aircon/fan in the room - man, that thing is LOUD .

"OK, so I may be a little fussy... but... " Read full review on TripAdvisor 4/20/2008 Vote

8. No attempt to compensate me for the loss or for the poor service received.

"Warning - Thieves operate at this hotel " Read full review on TripAdvisor 3/18/2008 Vote

9. As a business traveller, I found the most annoying aspect was really poor internet service.

"Lacking amenities commensurate with price " Read full review on TripAdvisor 12/31/2007 Vote

10. The room was woefully understaffed (Saturday 9/22/07) with one poor soul struggling to greet, answer the phone, deal with special requests off the buffet menu, clear tables, and settle checks.

"Hit and miss on this one. " Read full review on TripAdvisor 9/25/2007 Vote