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Rank
13th
Out of 287

Hilton Garden Inn Austin Downtown

Average Price: $158  
 
Hotel Class:
500 North IH 35
Austin, 78701 View map  
4-Star Hotel Rank: 7 of 23
Average review rating: 3.82
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (87) , MyTravelGuide (410) , Travelocity (15) , TripAdvisor (321) , YahooTravel (48)
SAFE TO BOOK ? (1/5 issues found)
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Issue
Appears in 34 comments. 
The following words were used in comments with Issue:
bathroom (2)   clean (2)   desk (2)   few (2)   highway (2)   hotel (9)   liked (2)   location (2)   much (2)   never (4)   noise (6)   not (8)   problem (2)   room (11)   standard (2)   useful (2)    
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1. Several of our friends have been trying to report this issue but so far I dont have a satisfactory answer yet.
"Still furious about how was treated here " Read full review on TripAdvisor   4/25/2012 Vote      
2. This just typifies the issues in this hotel.
"The people are the problem... " Read full review on TripAdvisor   3/13/2012 Vote      
3. The only issue I had was with the room key cards.
"Nice place to stay. " Read full review on TripAdvisor   9/29/2011 Vote      
4. She should know that working in customer service, you should simply apologise and focus on trying to rectify the issue, rather than getting defensive and talking down to us.
"TERRIBLE SERVICE from KAYLA! " Read full review on TripAdvisor   9/27/2011 Vote      
5. She was rude, condascending, and was very defensive about issues that we had with our room.
"TERRIBLE SERVICE from KAYLA! " Read full review on TripAdvisor   9/27/2011 Vote      
6. This appears to be a training issue for some, not all of the front desk.
"Suprised by the Quality of the HGI " Read full review on TripAdvisor   9/22/2011 Vote      
7. I did, however, have an issue with the front desk upon arrival.
"Suprised by the Quality of the HGI " Read full review on TripAdvisor   9/22/2011 Vote      
8. To solve the road noise issue, I set my AC fan to on (instead of auto) and used the white noise to drown out the cars (which weren't terribly loud to begin with).
"Suprised by the Quality of the HGI " Read full review on TripAdvisor   9/22/2011 Vote      
9. One of the only issues that we had was a warm room, but it was 107 degrees outside so it is hard to complain too much.
"Friendly Staff & Nice Hotel In Convenient Location " Read full review on TripAdvisor   8/29/2011 Vote      
10. Not an issue though.
"Hotel was OK but parking is overpriced. " Read full review on TripAdvisor   3/25/2011 Vote      
   
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