Hilton Garden Inn Austin Downtown, Austin, Complaint

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Rank

13th

Out of 287

Hilton Garden Inn Austin Downtown	Average Price: $158 Check Rates

Hotel Class:

500 North IH 35

Austin, 78701 View map

4-Star Hotel Rank: 7 of 23
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (87) , MyTravelGuide (410) , Travelocity (15) , TripAdvisor (321) , YahooTravel (48)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (4) annoy (5) avoid (10) awful (6) bad (37) barely (3) big deal (7) broken (5) chipped (3) complain (22) complaint (7) damage (5) difficult (7) dirty (5) disappoint (14) disturbing (4) downside (8) expensive (27) gross (3) hard (22) horrible (10) issue (28) lack (5) loud (27) mistake (4) mold (4) negative (9) noise (68) noisy (24) offensive (4) outdated (5) outrageous (4) overpriced (7) poor (9) pricey (8) problem (47) ridiculous (4) rowdy (5) rude (8) shame (4) shock (6) slow (12) smell (15) terrible (15) tiny (15) uncomfortable (5) unfortunate (7) worn (4) worst (18) wrong (5)

Complaint

Appears in 35 comments.

The following words were used in comments with Complaint:
$ (6) bed (3) biggest (3) charged (3) comfortable (2) complaints (35) desk (2) expense (2) high (2) hotel (6) internet (2) night (3) noise (3) not (5) park (6) reviews (2) room (7) tip (2) valet (3)

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1. You get what you pay for so this is not a real complaint but I find the 'perfect' reviews seen here to be more than a bit over the top.

"Acceptable but nothing special " Read full review on TripAdvisor 5/13/2012 Vote

2. Only complaint is the $26 valet charge.

"Near 6 th Street " Read full review on TripAdvisor 11/1/2011 Vote

3. We have no complaints - The valet and desk staff was always pleasant and willing to give tips for sightseeing.

"We Loved The Hotel - Thumbs UP " Read full review on TripAdvisor 6/14/2011 Vote

4. No complaints about the room, pretty standard issue but comfortable and clean.

"Enjoy the music capitol from this walkable location. " Read full review on TripAdvisor 1/18/2011 Vote

5. I read some reviews about noise complaints, we didn't hear any noise from I-35.

"Pretty much what I expected from this Hotel " Read full review on Expedia 9/8/2010 Vote

6. Every one I meet their had the same complaints with the same responses.

"Worst Service Ever!!!! $25.00/night + Tax parking fee. Watch out! " Read full review on TripAdvisor 1/21/2010 Vote

7. The rooms were large and comfortable, the only complaint I have , if I had to make one is the lack of a refrigerator.

"Exceeded my expectations " Read full review on TripAdvisor 11/14/2009 Vote

8. My only complaint: if you have a car---and you need one in Austin---your stuck with a nightly valet parking fee plus tips going in and out.

"A Winner....Other than Parking " Read full review on Expedia 11/11/2009 Vote

9. Not a big deal, and the only complaint I have about this hotel.

"Great location, nice hotel " Read full review on TripAdvisor 8/25/2009 Vote

10. My only major complaints were I could hear music from the bars at night and I was on the 26th floor of the hotel, and the water pressure when I took a shower was not so good.

"Perfect Mix of Business and Location " Read full review on TripAdvisor 8/17/2009 Vote