Hilton Garden Inn Austin Downtown, Austin, Rude

OpinionWell's Blog

Home » United States » Texas » Austin Destinations » Austin Hotels » Hilton Garden Inn Austin Downtown

OpinionWell
Rank

13th

Out of 287

Hilton Garden Inn Austin Downtown	Average Price: $158 Check Rates

Hotel Class:

500 North IH 35

Austin, 78701 View map

4-Star Hotel Rank: 7 of 23
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (87) , MyTravelGuide (410) , Travelocity (15) , TripAdvisor (321) , YahooTravel (48)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

a bit pricey (4) annoy (5) avoid (10) awful (6) bad (37) barely (3) big deal (7) broken (5) chipped (3) complain (22) complaint (7) damage (5) difficult (7) dirty (5) disappoint (14) disturbing (4) downside (8) expensive (27) gross (3) hard (22) horrible (10) issue (28) lack (5) loud (27) mistake (4) mold (4) negative (9) noise (68) noisy (24) offensive (4) outdated (5) outrageous (4) overpriced (7) poor (9) pricey (8) problem (47) ridiculous (4) rowdy (5) rude (8) shame (4) shock (6) slow (12) smell (15) terrible (15) tiny (15) uncomfortable (5) unfortunate (7) worn (4) worst (18) wrong (5)

Rude	Appears in 19 comments.

The following words were used in comments with Rude:
clean (2) desk (5) experience (2) helpful (2) hotel (2) not (4) room (2) staff (9) valet (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. I called Fitzroy and he was very unhelfpul, borderline rude.

"Worst hotel & employee experience ever " Read full review on TripAdvisor 3/20/2012 Vote

2. She was rude, condascending, and was very defensive about issues that we had with our room.

"TERRIBLE SERVICE from KAYLA! " Read full review on TripAdvisor 9/27/2011 Vote

3. Kayla at the front desk was extremely rude and made no apologies for it.

"Horrible Customer Service " Read full review on TripAdvisor 8/21/2011 Vote

4. Oh yea the staff is rude and hates to work.

"Worst Service Ever!!!! $25.00/night + Tax parking fee. Watch out! " Read full review on TripAdvisor 1/21/2010 Vote

5. I have yet to experience that kind of rudeness anywhere.

"Worst Service Ever!!!! $25.00/night + Tax parking fee. Watch out! " Read full review on TripAdvisor 1/21/2010 Vote

6. The staff would ignore the customers and were so rude.

"Worst Service Ever!!!! $25.00/night + Tax parking fee. Watch out! " Read full review on TripAdvisor 1/21/2010 Vote

7. The hotel front desk staff was rude and seemed inexperienced.

Read full review on MyTravelGuide 10/12/2009 Vote

8. The people at the pool check in desk were rude.

"ok i guess.. " Read full review on YahooTravel 5/28/2009 Vote

9. Thought the room was small, staff was not very well informed of event proceedings and was rude to answer questions.

"Not worth the splurge " Read full review on Expedia 3/26/2009 Vote

10. However, the staff we encountered was rude.

Read full review on MyTravelGuide 8/5/2008 Vote