6. We were put into a King suite which was a much better room than our previous one and we thanked the rep; however, neither room was really that of a 4 (or 5) star hotel: wallpaper bubbling off the walls, uncomfortable beds (the beds were more than firm -- they were hard but then covered with a feather bed), problems with electrical outlets in the bathrooms of both rooms (in the suite the outlet was actually loose and sparked -- we could not plug anything into it), etc.