Whitehall Hotel Chicago, Chicago, Rude

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Rank

75th

Out of 415

Whitehall Hotel Chicago	Average Price: $208 Check Rates

Hotel Class:

105 East Delaware Place

Chicago, 60611 View map

4-Star Hotel Rank: 31 of 39
Average review rating: 3.6

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (9) , Expedia (50) , MyTravelGuide (68) , Travelocity (9) , TripAdvisor (400) , YahooTravel (24)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 31 comments.

The following words were used in comments with Rude:
bad (3) bags (2) bathroom (2) condescending (3) desk (12) dirty (4) doorman (3) extremely (2) guest (5) helpful (2) hotel (5) management (4) not (8) personable (2) phone (2) problem (2) room (4) service (3) staff (13) tip (3)

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1. The men out front were nice enough & very polite, but the front desk staff was just plain rude.

"Great room, horrible service. " Read full review on TripAdvisor 4/1/2012 Vote

2. Now the bads: The staff was horribly rude.

"Great room, horrible service. " Read full review on TripAdvisor 4/1/2012 Vote

3. Right from the check in I experienced rudeness and a condescending attitude.

"Poor experience " Read full review on TripAdvisor 11/11/2011 Vote

4. One person in particular at check in was very rude; when we finally were able to check in to our room we found a pay of dirty underwear on the floor beside the bed, and a dirty hand towel (toothpaste on it) still hanging in the bathroom.

"Why choose this one " Read full review on TripAdvisor 10/26/2011 Vote

5. I read about complaints of musty smells, dirty sheets, dirty bathrooms, rude staff, bad elevators, bad water pressure; the list seemed endless.

"Delivered as promised, complaints debunked! " Read full review on TripAdvisor 9/23/2011 Vote

6. The staff (minus the RUDE front desk clerk, who later wrote us an apology and slid it under our door, ( I'm sure at his manager's urging).

"Beware if booking this hotel thru a third party site... " Read full review on TripAdvisor 9/14/2011 Vote

7. But the only incident which we as a family did not appreciate was that, after getting help from the concierge in getting a cab enroute to the airport to NYC, and loading our bags into the van, and ALTHOUGH we tipped the concierge manager (thinking he would share the tip with the doorman who helped with the bags), the doorman was incredibly rude to us and made a big fuss about not tipping him.

"Boutique, Great location, historical " Read full review on TripAdvisor 9/12/2011 Vote

8. He persistently answered the phone whilst we tried to sort it out, which as a Brit, I find extremely rude as he should be dealing with one query at a time.

"Great location, but with problems " Read full review on TripAdvisor 8/17/2011 Vote

9. We encountered Derrick on reception who was extremely rude and put out by this request.

"Great location, but with problems " Read full review on TripAdvisor 8/17/2011 Vote

10. I am quite sure that once we get there we will have no room and they will rudely attempt to shuffle us off to another hotel, as they have done to other guests.

"Horrible Staff " Read full review on TripAdvisor 8/15/2011 Vote