The London NYC, New York City, Unhelpful

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Rank

30th

Out of 676

The London NYC	Average Price: $538 Check Rates

Hotel Class:

151 West 54th Street

New York City, 10019 View map

4-Star Hotel Rank: 13 of 106
Average review rating: 4.29

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (12) , Travelocity (18) , TripAdvisor (948) , YahooTravel (17)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (15) arrogant (6) avoid (21) awful (9) bad (38) big deal (10) complain (28) complaint (25) cramped (7) difficult (13) dirty (8) disappoint (73) disturbing (9) downside (17) expensive (98) frustrated (8) fussy (9) hard (42) hardly (6) hate (6) horrible (7) issue (40) lack (31) loud (10) mistake (10) negative (41) noise (61) noisy (10) overpriced (9) poor (25) pretentious (9) pricey (30) problem (60) ridiculous (6) rock (23) rude (28) sadly (9) shame (10) slow (20) smell (15) sophisticated (8) terrible (13) tiny (26) uncomfortable (28) unfortunate (22) unfriendly (6) unhelpful (6) unpleasant (5) worn (7) wrong (26)

Unhelpful

Appears in 6 comments.

The following words were used in comments with Unhelpful:
concierge (3) hotel (2) staff (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I found front desk to be amazingly unhelpful and the concierge to be uninterested.

"Beautiful room but let down poorly by lack of service " Read full review on TripAdvisor 4/21/2012 Vote

2. I have read reviews where other guests have found members of staff/concierge to be either rude or unhelpful.

"Beautiful, modern and super stylish! " Read full review on TripAdvisor 8/21/2010 Vote

3. We found the Concierge a little unhelpful but rest of the staff were great.

"Good size rooms.... " Read full review on TripAdvisor 7/28/2010 Vote

4. We were greeted by surley and unhelpful staff and then made our way up to our room.

"Rubbish -Stay Away - 4.5 * Hotel, 2 * Service and 5 * prices " Read full review on TripAdvisor 12/30/2009 Vote

5. The staff was very unhelpful on top of it all.

"STAY AWAY!! NOISEY AND UNFRIENDLY STAFF. " Read full review on TripAdvisor 12/28/2009 Vote

6. The reception staff at the hotel are very unfriendly, unhelpful and are not interested in you just your credit card, all they want to do is stand there looking pretty, and they think there so special and you are just a pain for being at the hotel.

"Reception staff have very bad attitudes, very unfriendly, unhelpful " Read full review on TripAdvisor 11/18/2009 Vote