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Rank
30th
Out of 676

The London NYC

Average Price: $538  
 
Hotel Class:
151 West 54th Street
New York City, 10019 View map  
4-Star Hotel Rank: 13 of 106
Average review rating: 4.29
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (37) , MyTravelGuide (12) , Travelocity (18) , TripAdvisor (948) , YahooTravel (17)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 28 comments. 
The following words were used in comments with Complain:
breakfast (2)   cares (2)   charged (4)   desk (3)   employee (2)   experience (2)   few (2)   hotel (6)   not (10)   noticeable (3)   quality (2)   responsive (2)   reviews (2)   room (4)   season (2)   service (5)   staff (4)   tasteful (2)   tub (2)   well (2)    
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1. Then when I walked into the room to call down stairs and just make the staff aware of this (not to complain so much as to raise their awareness), I noticed many stains on the carpet and on the wall paper.
"Large rooms, so-so decor, good service, " Read full review on TripAdvisor   4/27/2012 Vote      
2. To be fair, whenever we complained about a service issue, the hotel tried to address it.
"Downhill " Read full review on TripAdvisor   4/16/2012 Vote      
3. well, it sounds as if one or two of the people who had the audacity to complain on this forum were, in fact, unruly guests themselves, and deserved to be removed from the premises.
"Our home away from home " Read full review on TripAdvisor   4/12/2012 Vote      
4. Can't complain about location.
"Great location, solid hotel and big rooms " Read full review on TripAdvisor   4/6/2012 Vote      
5. Service is polite but we found it rather remote and impersonal and I felt that when I complained that I was being 'Handled' rather than being listened to.
"Not up to Expectations + BEWARE, Much Building Noise at present " Read full review on TripAdvisor   3/28/2012 Vote      
6. While we were there everything was crashing, even the TV service and when we did try and complain or get this resolved nothing happened and we felt that the staff did not really take responsibility or any action.
"Not up to Expectations + BEWARE, Much Building Noise at present " Read full review on TripAdvisor   3/28/2012 Vote      
7. For the price I paid, I definitely would've wanted better customer service but I can't complain since I had a few positive interactions with some of the employees.
"Better than I had expected " Read full review on TripAdvisor   12/18/2011 Vote      
8. Nothing to complain about.
"My wonderful syay at the London NYC " Read full review on TripAdvisor   4/26/2011 Vote      
9. I simply did not want to complain as I had the experience from the check in still lingering and I really didn't think anyone would bother.
"If a measure of a good hotel is how it handles a complaint, this one is poor " Read full review on TripAdvisor   3/16/2011 Vote      
10. When I complained next morning to hotel they responded appropriately.
"Good Hotel, excellent location, stayed 4th December. " Read full review on TripAdvisor   12/22/2010 Vote      
   
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