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Rank
30th
Out of 676

The London NYC

Average Price: $538  
 
Hotel Class:
151 West 54th Street
New York City, 10019 View map  
4-Star Hotel Rank: 13 of 106
Average review rating: 4.29
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (37) , MyTravelGuide (12) , Travelocity (18) , TripAdvisor (948) , YahooTravel (17)
SAFE TO BOOK ? (1/5 issues found)
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Problem
Appears in 55 comments. 
The following words were used in comments with Problem:
arrival (3)   bed (5)   clean (3)   complaints (3)   concierge (3)   desk (5)   facilities (3)   friendly (3)   good (3)   great (3)   hotel (9)   management (5)   noise (2)   not (15)   order (3)   room (17)   service (3)   shop (3)   staff (3)   table (2)    
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1. The only problem was the renovations that took place during my stay which I was unaware of when I booked so I did change hotels after a few days.
"Renovations Impact on Stay " Read full review on TripAdvisor   4/29/2012 Vote      
2. I called management to try to have these problems rectified but they were not very responsive.
"Beautiful room but let down poorly by lack of service " Read full review on TripAdvisor   4/21/2012 Vote      
3. I sincerely hope the London can address the service problems that detract from an otherwise wonderful hotel.
"Downhill " Read full review on TripAdvisor   4/16/2012 Vote      
4. One other problem was that there was work being performed on the building, and no mention of this was made until after we checked in.
"Downhill " Read full review on TripAdvisor   4/16/2012 Vote      
5. Complaints did not seem to make it up the management ladder and for example, our separate problems did not seem to be recorded.
"Not up to Expectations + BEWARE, Much Building Noise at present " Read full review on TripAdvisor   3/28/2012 Vote      
6. When we couldn't get it to cool, one call to the front desk produced maintenance within 5 minutes and a fix to the problem within 15 minutes.
"WOW factors! " Read full review on TripAdvisor   2/22/2012 Vote      
7. Never had any problem at London, my preferred hotel in NYC.
"Great place to stay!!!! " Read full review on TripAdvisor   1/20/2012 Vote      
8. We had a minor problem with sound system.
"All the bells and whistles " Read full review on TripAdvisor   1/17/2012 Vote      
9. One problem was that the bathroom has a sliding door that didn't really close properly, so when I had my New Yorker friends in the living area, I just shut the French doors.
"Spacious haven in the heart of Manhattan " Read full review on TripAdvisor   1/12/2012 Vote      
10. All in all you cant go far wrong with this hotel we had one or two problems during our stay but in fairness they were sorted immediately.
"Good location helpful staff great concierge. " Read full review on TripAdvisor   1/9/2012 Vote      
   
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