The London NYC, New York City, Complaint

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Rank

30th

Out of 676

The London NYC	Average Price: $538 Check Rates

Hotel Class:

151 West 54th Street

New York City, 10019 View map

4-Star Hotel Rank: 13 of 106
Average review rating: 4.29

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (12) , Travelocity (18) , TripAdvisor (948) , YahooTravel (17)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (15) arrogant (6) avoid (21) awful (9) bad (38) big deal (10) complain (28) complaint (25) cramped (7) difficult (13) dirty (8) disappoint (73) disturbing (9) downside (17) expensive (98) frustrated (8) fussy (9) hard (42) hardly (6) hate (6) horrible (7) issue (40) lack (31) loud (10) mistake (10) negative (41) noise (61) noisy (10) overpriced (9) poor (25) pretentious (9) pricey (30) problem (60) ridiculous (6) rock (23) rude (28) sadly (9) shame (10) slow (20) smell (15) sophisticated (8) terrible (13) tiny (26) uncomfortable (28) unfortunate (22) unfriendly (6) unhelpful (6) unpleasant (5) worn (7) wrong (26)

Complaint

Appears in 43 comments.

The following words were used in comments with Complaint:
$ (3) area (4) bathroom (3) bed (2) breakfast (2) charged (7) coffee (7) complaints (43) desk (3) hotel (11) lacking (2) management (3) not (11) price (2) problem (3) room (14) secure (2) service (6) small (2) staff (4)

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1. Stayed at London for 3 nights and even though there was construction around the hotel, as some guests have pointed out, we didn't have any complaints (although we did ask for a quiet room when we first checked in).

"Unexpectedly quiet " Read full review on TripAdvisor 4/16/2012 Vote

2. It is always mind-boggling to me when I read complaints from alleged frequent travelers who delude themselves into thinking that they reserved a certain type of bedding (e.

"Our home away from home " Read full review on TripAdvisor 4/12/2012 Vote

3. The only complaint is the staff could be more receptive and attentive upon arrival.

"Fabulous! You won't be disappointed. " Read full review on TripAdvisor 3/29/2012 Vote

4. The only complaint I have is that there is not a coffee maker in the room.

"Great Hotel " Read full review on TripAdvisor 3/29/2012 Vote

5. complaints did not seem to make it up the management ladder and for example, our separate problems did not seem to be recorded.

"Not up to Expectations + BEWARE, Much Building Noise at present " Read full review on TripAdvisor 3/28/2012 Vote

6. Bottom line: I have no complaints about this hotel.

"Consistently excellent " Read full review on TripAdvisor 2/7/2012 Vote

7. My only complaint with this property is the restaurants.

"Great location and wonderful housekeeping services. " Read full review on TripAdvisor 1/24/2012 Vote

8. It is quite obvious that Sofia cannot distinguish between feedback and a complaint.

"Two hour wait for room with no sincere apology! " Read full review on TripAdvisor 1/21/2012 Vote

9. Vandaele, with our complaint.

"Two hour wait for room with no sincere apology! " Read full review on TripAdvisor 1/21/2012 Vote

10. I can honestly say at no time during my stay at the London NYC did i have a single grumble or complaint, it was flawless.

"Great location, superb service, fantastic room and food...more 5* than 4 " Read full review on TripAdvisor 11/14/2011 Vote