Sheraton Maui Resort, Lahaina, Unhappy

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Rank

10th

Out of 91

Sheraton Maui Resort	Average Price: $356 Check Rates

Hotel Class:

2605 Kaanapali ParkWay

Lahaina, 96761 View map

4-Star Hotel Rank: 5 of 12
Average review rating: 4.19

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (145) , Travelocity (13) , TripAdvisor (1529) , YahooTravel (79)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Unhappy

Appears in 16 comments.

The following words were used in comments with Unhappy:
fee (2) guest (2) hotel (2) management (2) not (2) price (2) reviews (2) room (4) upgraded (2)

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1. We were not unhappy at all with the first room--THEY knew what we were looking for and suggested it for us.

"Service is amazing! " Read full review on TripAdvisor 3/11/2012 Vote

2. We never had any unhappy encounters with employees or other guests.

"The Best of Maui! " Read full review on TripAdvisor 7/21/2011 Vote

3. I can see how one would be unhappy with the room if they paid full price but you have to remember everything in Hawaii is expensive so you need to think about that when coming here for vacation or you will not have a great time.

"Best location on the beach " Read full review on TripAdvisor 5/27/2011 Vote

4. HOWEVER the management responded promptly to this complaint and took care of our unhappiness.

"Good trip to the sheraton. would return. " Read full review on TripAdvisor 10/2/2010 Vote

5. Extremely unhappy with this.

"Could Be Improved " Read full review on TripAdvisor 5/16/2010 Vote

6. To sum up:-Adult pool closed with no notice, no price concession despite my unhappiness.

"Could Be Improved " Read full review on TripAdvisor 5/16/2010 Vote

7. We were so unhappy being that it was our honeymoon they should have went way out of their way to make sure we had a king sized bed.

"Maui is great, sheraton hotel not so much " Read full review on TripAdvisor 3/16/2010 Vote

8. I know the other guest was pretty unhappy -- so please know in advance that this is a completely non-smoking property.

"Terrific Maui Vacation " Read full review on TripAdvisor 6/22/2009 Vote

9. My unhappiness with this fee overides whatever other review I have of this hotel.

"Beware of "resort fee"!! " Read full review on TripAdvisor 5/19/2009 Vote

10. My unhappiness with this fee overides whatever other review I have of this hotel.

"Beware of "resort fee"!! " Read full review on TripAdvisor 5/19/2009 Vote