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Rank
10th
Out of 91

Sheraton Maui Resort

Average Price: $356  
 
Hotel Class:
2605 Kaanapali ParkWay
Lahaina, 96761 View map  
4-Star Hotel Rank: 5 of 12
Average review rating: 4.19
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (145) , Travelocity (13) , TripAdvisor (1529) , YahooTravel (79)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Lack
Appears in 64 comments. 
The following words were used in comments with Lack:
area (4)   beach (9)   chair (7)   disappoint (5)   good (3)   guest (3)   hotel (15)   kid (3)   lacking (65)   liked (4)   location (6)   massage (3)   not (7)   pool (5)   resort (3)   reviews (3)   room (14)   service (16)   small (3)   staff (6)    
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1. So despite their lack of information we stuck with the lowest end room.
"The good and the bad " Read full review on TripAdvisor   2/3/2012 Vote      
2. The only thing I can say that approaches a complaint is the lack of choices for such things as restaurants.
"Very Nice In Many Ways " Read full review on TripAdvisor   1/8/2012 Vote      
3. Turns out due to SPG gold status they did upgrade me to a deluxe room which is larger but the location was lacking in building two at the end of the wing.
"Nice place, great location " Read full review on TripAdvisor   12/30/2011 Vote      
4. It appears that management is listening to the comments about room updating and lack of wireless internet service.
"Loved it! " Read full review on TripAdvisor   11/12/2011 Vote      
5. The activities were somewhat lacking and the TV selections pretty limited.
"very nice " Read full review on TripAdvisor   10/17/2011 Vote      
6. The Hotel is far too big for you to feel like a valued guest, the hotel lacked atmosphere and felt sterile.
"Once Again too many rules & regulations for a holiday " Read full review on TripAdvisor   9/30/2011 Vote      
7. This is a beautiful location but we can not believe how under resourced and lacking in basic amenities the rooms are.
"Where has the Sheraton vibe gone? " Read full review on TripAdvisor   7/21/2011 Vote      
8. I want to say that the positives definitely outweighed the negatives, but I was extremely disappointed in their lack of service in a situation.
"Great Hotel, disappointed with their service " Read full review on TripAdvisor   5/15/2011 Vote      
9. In all of my time spend at hotels anywhere in the world (I have worked in Europe, the US, and Canada and travel on average once every two weeks on business) I have never seen such a lack of regard for any level of customer service.
"Horrific hotel experience on Wedding Night! " Read full review on TripAdvisor   5/10/2011 Vote      
10. At check-in the front desk person had poor skills and a lack of personality, and made it very clear they do not appreciate guests.
"Culture of arrogance and apathy. Rude and disrespectful service. " Read full review on TripAdvisor   4/15/2011 Vote      
   
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