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Rank
10th
Out of 91

Sheraton Maui Resort

Average Price: $356  
 
Hotel Class:
2605 Kaanapali ParkWay
Lahaina, 96761 View map  
4-Star Hotel Rank: 5 of 12
Average review rating: 4.19
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (145) , Travelocity (13) , TripAdvisor (1529) , YahooTravel (79)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 63 comments. 
The following words were used in comments with Rude:
arrogant (3)   car (4)   change (3)   deal (3)   desk (15)   employee (5)   friendly (5)   helpful (6)   hotel (10)   liked (7)   never (5)   not (23)   personable (9)   problem (4)   resort (3)   responsive (3)   room (9)   service (3)   staff (19)   towel (3)    
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1. Unhelpful, then rude again.
"Trip of a life " Read full review on TripAdvisor   5/11/2012 Vote      
2. She was then rude.
"Trip of a life " Read full review on TripAdvisor   5/11/2012 Vote      
3. now as for the hotel clerks ; house keepers bag handler; persons parking your rented car and most of all rooms ' first bed comforter had blood stains on bottom part i had to wait about one hour for a house keeper to pick it up and replace that person never said he or hotel was sorry ' next person's parking car's are rude even after giving all who parkt my car at least 5 times during our 7 day stay five dollers each iam sorry i only gave 5$ each time any way about half the persons we delt with acted like we botterd them including persons at theactivity desk who where always on the phone and we could not talk to them about an activety to sign up for' i plan on returning to hawaiian islands real soon but will not ever see or recamend sheraton ever.
"how it realy was " Read full review on TripAdvisor   5/3/2012 Vote      
4. The property is tired and the staff are rude, I would not recommend this or the Starwood orgnisation after this experience.
"This does noithing for the Sheraton brand. " Read full review on TripAdvisor   4/28/2012 Vote      
5. I'm not sure how things changed in the 2 minute window but I found it very annoying and rude.
"Great hotel/resort, amazing snorkelling, location. Service could improve. " Read full review on TripAdvisor   4/7/2012 Vote      
6. I think the rude front desk people are common in resort areas as weird as it sounds.
"The good and the bad " Read full review on TripAdvisor   2/3/2012 Vote      
7. Staff had a bit of an attitude problem - rude.
"Probably best hotel in kaanapali " Read full review on TripAdvisor   1/10/2012 Vote      
8. We have stayed in the hotel next to the Sheraton for a wedding and we wished we would have stayed at Sheraton but thought it would be rude to leave our wedding party.
"Love this hotel " Read full review on TripAdvisor   1/7/2012 Vote      
9. Our waitress was so rude.
"Beautiful hotel grounds " Read full review on TripAdvisor   12/20/2011 Vote      
10. My boyfriend and I were really shocked at such a rude response from the maid so we called front desk about it and they awarded my boyfriend some starwood points as a compensation for the misunderstanding.
"We can't wait to go back to the Sheraton Maui Resort! " Read full review on TripAdvisor   10/27/2011 Vote      
   
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