9. ergo, probably not checked after departure of previous guest(s)], problem with room charge to credit card [two identical holds put on card for same charge], expensive business center with limited hours of operation [$10 for 15 minutes], banquet food service terrible [plates were yanked away without asking, if you were talking to someone, even if you had a fork in your hand], small spots in room carpet [that certainly could have been spotted-out], after first night wrong side of bed turned down [should have remembered from first night], Front Desk did not care when I mentioned all problems, etc.