Mandarin Oriental Washington Dc, Washington DC, Problem

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Rank

30th

Out of 279

Mandarin Oriental Washington Dc	Average Price: $590 Check Rates

Hotel Class:

1330 Maryland Avenue, SouthWest

Washington DC, 20024 View map

5-Star Hotel Rank: 5 of 12
Average review rating: 3.78

OpinionWell Value Index: 1

Traveler reviews analyzed: Expedia (35) , Travelocity (7) , TripAdvisor (309) , YahooTravel (18)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Problem

Appears in 55 comments.

The following words were used in comments with Problem:
$ (3) broken (3) cab (3) change (2) charged (4) desk (9) hotel (10) liked (4) never (4) not (15) offers (4) park (2) price (2) quick (2) reservation (3) room (17) service (7) small (4) staff (5) suite (8)

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1. I don't know if it is a problem only with this hotel or across the board with the chain but it certainly takes it off my list of hotel brands to consider when I travel.

"Once and Never Again " Read full review on TripAdvisor 5/22/2012 Vote

2. Not a problem for those who know their way around, but some visitors might feel a bit isolated.

"Extremely well-run and welcoming " Read full review on TripAdvisor 4/15/2012 Vote

3. Multiple calls to the front desk from several of my colleagues in rooms on the same floor failed to get the problem resolved.

"Inconsistent Quality " Read full review on TripAdvisor 2/5/2012 Vote

4. This last stay, however, I experienced a couple of problems worth noting.

"Inconsistent Quality " Read full review on TripAdvisor 2/5/2012 Vote

5. Only problem was that I asked for a quiet room but I ended up having the train passing by just in front of my window.

"Outstanding stay, incredible attention to details " Read full review on TripAdvisor 12/11/2011 Vote

6. My shower had a leak, but it was resealed one day without any intervention--they saw a problem and fixed it.

"Fantastic improvement " Read full review on TripAdvisor 9/2/2011 Vote

7. ditto the mini m&M's---geeee not much to like--soaps and shampoo only so-so---room only so-so-Sleeping for 4 but only 1 upholstered chair-uncomfortablechair--glassware for 4 but no table only 1 chair to dineThen the toddlers wet suit -not swimming suit--wet suit disappears from being laid upon the window sill to dry--and the front desks asks if we'd misplaced it-- a toddler wet suit is something you don't misplace--they're hard to find and buy--Apparently this was news to front desk--no explanation for the disappearance nor reparation for loss were offerred until we faxed the receipt for the wet suit after we returned home--Is that how a world class hotel should handle these types of things?Front desk attitude--very so-so--It doesn't impress me that you can speak several languages if you are too snooty to address and PROBLEM SOLVE my immediate problem--IF THE POSSIBILITY EXISTS THAT THE HOUSEKEEPING STAFF TOOK THE WET SUIT--.

"Off putting--too snooty " Read full review on TripAdvisor 7/5/2011 Vote

8. This is a problem when you're on the Mall or at a Museum and it closes at 4:30 or 5, there is very little time to head back to the hotel and enjoy a great meal.

"Peaceful, but lacking in food service " Read full review on TripAdvisor 6/16/2011 Vote

9. But main problem was the hours of service.

"Not worth the money, not 5 star, not the Ritz Carlton " Read full review on TripAdvisor 1/5/2011 Vote

10. Nonetheless, I also have to be fair and mention that when I encountered a problem with the DVD player in my room, the problem was solved within minutes, even though it was already 11 pm.

"Nice hotel, terrible staff " Read full review on TripAdvisor 7/30/2010 Vote