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Rank
18th
Out of 718

St. Regis Hotel, Houston

Average Price: $405  
 
Hotel Class:
1919 Briar Oaks Lane
Houston, 77027-3408 View map  
5-Star Hotel Rank: 1 of 26
Average review rating: 4.01
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (9) , Travelocity (3) , TripAdvisor (161) , YahooTravel (8)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 25 comments. 
80% wrote positive comments about front desk
The following words were used in comments with Front desk:
comfortable (2)   compensate (2)   concierge (3)   desk (27)   excellent (2)   friendly (3)   helpful (3)   housekeeping (2)   internet (3)   need (2)    
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1. The front desk experience was pleasant and the decor is gorgeous.
"Family vacation of a lifetime thanks to the St. Regis Hotel and staff! " Read full review on TripAdvisor   5/24/2011 Vote      
2. Ammie, Ada, and Remi at the front desk quickly learn your name, your needs, and warmly welcome you with every return.
"The best accomodations and service in Houston - BY FAR. The front desk treats you like family. " Read full review on TripAdvisor   3/16/2011 Vote      
3. Our room were incredible, the service was immaculate and the staff and front desk was friendly and courteous.
"We love the St. Regis Houston Hotel" " Read full review on TripAdvisor   8/19/2010 Vote      
4. The service level is top-notch without being pushy and the front desk staff are very helpful and have gone above and beyond in many occasions.
"An Impeccable Business Hotel Experience " Read full review on TripAdvisor   4/20/2010 Vote      
5. As above, service (room, housekeeping, front desk) was impeccable with many VALID reasons for comforts provided and tips.
"5 " Read full review on TripAdvisor   10/29/2008 Vote      
6. ' The front desk folks simply smiled and asked me if I needed help with my bags - 'No way.
"5 " Read full review on TripAdvisor   10/29/2008 Vote      
7. From the valet, to the front desk, the bell boy, and in room service, the hotel did not falter.
"Excellent stay! " Read full review on TripAdvisor   4/4/2012 Vote      
8. They were supposed to provide us some sort of compensation as a result, according to the front desk manager with whom I finally spoke, but no one ever followed up to ensure that out wireless internet was working properly and/or to offer us any sort of compensation for our trouble.
"Super service, with spacious but oddly laid out junior suite " Read full review on TripAdvisor   2/21/2012 Vote      
9. Hotel staff is excellent and greet you by name from the valet to the front desk.
"Great business hotel, service is over the top " Read full review on TripAdvisor   7/28/2011 Vote      
10. We told the front desk later that the service at the restaurant was less than stellar, and they only answered 'I am sorry' without trying to know what was wrong and how they could make it better the following time.
"Room OK but the most terrible service ever. Even for free, I'd never set foot here again. " Read full review on TripAdvisor   6/5/2011 Vote      
   
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