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Rank
18th
Out of 718

St. Regis Hotel, Houston

Average Price: $405  
 
Hotel Class:
1919 Briar Oaks Lane
Houston, 77027-3408 View map  
5-Star Hotel Rank: 1 of 26
Average review rating: 4.01
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (9) , Travelocity (3) , TripAdvisor (161) , YahooTravel (8)
SAFE TO BOOK ? (0/5 issues found)
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Bill
Appears in 10 comments. 
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1. I had a minor niggle in the restaurant about breakfast and they immediately took the charge off of my bill and then called my room afterwards to apologise.
"Always reliable " Read full review on TripAdvisor   2/20/2012 Vote      
2. Why, after the first breakfast when I just signed the bill for the value of the tip, didn't they come to me to explain me their very special definition of continental breakfast.
"Room OK but the most terrible service ever. Even for free, I'd never set foot here again. " Read full review on TripAdvisor   6/5/2011 Vote      
3. They brought the bill when we were far from finished (looked like a message:you've been here for long enough and we brought you enough to drink, now get out).
"Room OK but the most terrible service ever. Even for free, I'd never set foot here again. " Read full review on TripAdvisor   6/5/2011 Vote      
4. That bill contained every item we ordered, and we just added the (small) tip and signed it, showing the total as only the value of the tip; this is often the case at FHR properties, where only the tip is usually added to your bill.
"Room OK but the most terrible service ever. Even for free, I'd never set foot here again. " Read full review on TripAdvisor   6/5/2011 Vote      
5. In this case though, they billed us for everything (juice, bread, cereal, coffee, hot chocolate, etc.) and discounted the price of the menu item called 'the continental', which only had juice, pastries and coffee.
"Room OK but the most terrible service ever. Even for free, I'd never set foot here again. " Read full review on TripAdvisor   6/5/2011 Vote      
6. Always delivered expediently and never asked to sign a bill, helping to avoid that awkward wait while trying to determine what is included and how to tip.
"One of the best. " Read full review on TripAdvisor   2/11/2011 Vote      
7. Regis hotels I`ve stayed inWhen confronted with the above, the general manager was extremely arrogant and refused to even engage in a discussion with me, especially seeing as I had already paid my bill.
"Very Poor Experience at the St. Regis " Read full review on TripAdvisor   5/8/2008 Vote      
8. Beware if you are at the pool and order anything at all, it all comes from room service so there is a $4 delivery charge as well as 21% service charge added to the bill (even if you just order drinks).
"Terrible stay in Houston " Read full review on TripAdvisor   3/26/2008 Vote      
9. Regis chains were these types of charges were added to our bill whilst at the pool or bar.
"Terrible stay in Houston " Read full review on TripAdvisor   3/26/2008 Vote      
10. When (after getting the final bill) we complained to the front desk, we were told that we should have ordered that item called 'the continental' and nothing else.
"Room OK but the most terrible service ever. Even for free, I'd never set foot here again. " Read full review on TripAdvisor   6/5/2011 Vote      
   
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