2. And they offered so many little indulgences to guests -- evening wine-tasting, 24-hour coffee and tea service in the sitting room, a basket of fruit in our room on arrival, cookies with turn-down service, an ambient sound machine (not that there was much street noise to mask), a nice line of toiletries, pillow menu, etc. They even called me 3 days prior to our arrival to confirm our reservation -- a considerate gesture, since they have a 3-day advance cancellation policy.