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OpinionWell
Rank
3rd
Out of 415

Sofitel Chicago

Average Price: $283  
 
Hotel Class:
20 East Chestnut Street - Downtown
Chicago, 60611 View map  
4-Star Hotel Rank: 2 of 39
Average review rating: 4.62
OpinionWell Value Index: 9
Traveler reviews analyzed: Expedia (42) , MyTravelGuide (134) , Travelocity (5) , TripAdvisor (896) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 23 comments. 
80% wrote positive comments about manager
The following words were used in comments with Manager:
bad (2)   charged (2)   desk (2)   dinner (3)   hotel (7)   management (23)   nice (4)   night (3)    
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1. I was given a quieter room after speaking to the manager, who was very nice.
"Not up to par " Read full review on TripAdvisor   8/30/2011 Vote      
2. As we were enjoying 'catching up' with our friends, the restaurant manager sent over a complimentary dish of treats.
"Water Tower Experience - Very Nice " Read full review on TripAdvisor   4/29/2011 Vote      
3. When we got to the hotel we were nicely greated by staff and were even welcomed by Nicolas the hotel manager (how nice is that).
"Fantastic Weekend Getaway " Read full review on TripAdvisor   8/4/2010 Vote      
4. During our dinner the chef came out to see how everything was and we were also visited by Kristina the restaurant manager both of whom were so nice.
"Fantastic Weekend Getaway " Read full review on TripAdvisor   8/4/2010 Vote      
5. It was the night manager who told me housekeeping was trying to get into the room to clean it, and that he thought I had moved to another room.
"Great Hotel, but several problems during stay " Read full review on TripAdvisor   5/5/2007 Vote      
6. Even after politely asking the manager at the front desk whether they would offer us anything to compensate for the hassle, he insisted that they could do nothing more than the exact same room on another floor.
"A change in management? " Read full review on TripAdvisor   3/19/2012 Vote      
7. The silver platter also included a hand-written birthday card from the manager of the hotel and Saratoga and Perrier water, all at no additional charge.
"My extremely high expectations were exceeded! " Read full review on TripAdvisor   1/23/2012 Vote      
8. When I called to cancel the reservation, almost a month later, the manager--Joanna responded with what can only be described as snide condescension.
"Service and website reservations not reliable " Read full review on TripAdvisor   5/10/2011 Vote      
9. Service: When I needed to resolve an issue over the phone about my reservation, I was told to leave a voice message for the reservations manager.
"Dry and Disappointed " Read full review on TripAdvisor   2/4/2011 Vote      
10. The Hotel Manager and Staff sent up a tray of chocolates and drinks with a note thanking my husband for his service and wishing him a safe deployment.
"Amazing " Read full review on TripAdvisor   10/11/2010 Vote      
   
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