Sofitel Chicago, Chicago, Check Out

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Rank

3rd

Out of 415

Sofitel Chicago	Average Price: $283 Check Rates

Hotel Class:

20 East Chestnut Street - Downtown

Chicago, 60611 View map

4-Star Hotel Rank: 2 of 39
Average review rating: 4.62

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (134) , Travelocity (5) , TripAdvisor (896) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (43) bar (205) bath (55) bathroom (291) bed (279) bill (19) breakfast (210) charge (33) check in (83) check out (32) closet (25) complimentary (24) concierge (108) cost (24) deal (52) decor (51) dinner (73) downtown (59) food (133) front desk (117) gym (36) hotel (1333) housekeeping (53) lake (60) lobby (145) location (510) lunch (25) manager (23) money (29) neighborhood (19) parking (47) pillow (33) price (107) rate (78) recommend (120) restaurant (357) room (1119) room service (97) service (374) shower (115) staff (460) street (94) suite (152) towel (27) tub (63) valet (42) value (46) view (214) walk (135) wireless (27)

Check out

Appears in 32 comments.

85% wrote positive comments about check out

The following words were used in comments with Check out:
correct (2) dinner (2) eat (2) efficient (2) experience (2) extra (3) extremely (2) food (2) good (2) great (2) hotel (6) night (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. From check in to check out, the service was wonderful.

"Beautiful hotel in great neighborhood! " Read full review on TripAdvisor 3/19/2012 Vote

2. - no assistance with luggage on check out (except for the guy who hails the taxis outside who was excellent)- pillows were lumpy shame as they spoilt a good bed- air conditioning too noisyWorst of all I filled in the feedback form that was sent by email and had an email from the director of customer services (I think) asking if everything was ok.

"Average " Read full review on TripAdvisor 8/25/2011 Vote

3. Check in and check out was quick and efficient yet still warm.

"If this hotel was a person I'd marry it " Read full review on TripAdvisor 6/16/2011 Vote

4. From check in to check out the staff was extremely helpful and friendly.

"Wonderful stay at the Sofitel...We will be back!! " Read full review on TripAdvisor 6/7/2011 Vote

5. I was then told that I was given late check out and a complimentary drink (in a tone that I should be grateful).

"Never again - from a Sofitel A-Club Platinum Member " Read full review on TripAdvisor 4/13/2010 Vote

6. Check out and valet were extremely fast.

"Splendid location and overall feel " Read full review on TripAdvisor 7/6/2009 Vote

7. Every employee from Reservationist to check out was efficient and professional.

"High Five " Read full review on TripAdvisor 7/26/2007 Vote

8. There are also one or two other little extras like late check out.

"Great hotel in a wonderful location " Read full review on TripAdvisor 6/19/2007 Vote

9. I didn't check out the restaurant or fitness center though you can get free coffee at the restaurant in the mornings.

"Elegant, modern, great service! " Read full review on TripAdvisor 5/16/2012 Vote

10. From check in to check out, the service was top notch.

"Would visit again and again " Read full review on TripAdvisor 4/8/2012 Vote